Parking Garage Cleaning Issues

We recently did a parking garage in the Bay Area. Our client started doing add ons that she pressured our subs to do while I was not at the job site.

The extra work was ceilings, walls over 28 ft high and outside entrances. All in all about $27,000 in extra work. When I showed up late the next day, the work in questioned was over half done. When I asked the client if she was willing to pay for the "Upgrades" she said that our "subs did it out of the kindness of their hearts". She refused to pay the difference since she did not sign any authorization or change order for the extra work that was done.

What would you do?
 
are the subs charging you? If they were I would not pay them for unauthorized work outside of the scope of their contract with your company.

As far as the property manager? I guess it would depend on what kind of customer they were to me but I would probably not make an issue out of it and remember it for the next time I delt with them, especially if it were not going to cost me anything.
 
You do have it on the contract that any work that is added to the job must be authorized by you before you or your subs can perform the added tasks.....right?????

C.Y.A. at all times so things like this do not happen again.

If not, then I would add it so this does not happen again.

That is a lot of additional work, your sub should have known better or called you and not did anything until you got there, just keep doing the job he was there for until you got there to talk with the owner.

I would also put in there in writing that if this happens then nothing added can be done until you are there in person to discuss pricing to see if you have time to add it to the job and if they agree to the pricing.

If the sub does anything extra without you being there and working it out with the owner then that comes out of his pocket, plain and simple.

When doing a job and they add a little thing or two I add it without charging them.

If they try to add on a lot of things then I mention that I will need to shut down the job and get the invoice to figure out what it will cost and I might have to come back for the added things if it is going to take a while since I have another job to get to that was already scheduled (if they start acting rude like they expect another 1/2 job for free or something similar).
 
We recently did a parking garage in the Bay Area. Our client started doing add ons that she pressured our subs to do while I was not at the job site.

The extra work was ceilings, walls over 28 ft high and outside entrances. All in all about $27,000 in extra work. When I showed up late the next day, the work in questioned was over half done. When I asked the client if she was willing to pay for the "Upgrades" she said that our "subs did it out of the kindness of their hearts". She refused to pay the difference since she did not sign any authorization or change order for the extra work that was done.

What would you do?


I would have taken all her DOT's away and thrown a tantrum!!!!LOL :D
 
I told you before, I would report her to her superiors. You also have the lawsuit option. Of course you could have just found her a boyfriend, or since it is San Francisco, a girlfriend. Your sub was a dope, and I would be tempted to make him pay for it, and I certainly would have stopped what they were doing halfway through, because she could not have forced you to finish. If she refused to pay, it would have been actionable.
 
I would have taken all her DOT's away and thrown a tantrum!!!!LOL :D

Good Post! These are for you my friend :p :p :p :p :p
dot1.jpg
dot1.jpg
dot1.jpg
dot1.jpg
 
I think I'd have a better understanding with my subs as far as what the procedures are for additional work. Your subs should have been on the phone to you ASAP. What kind of pressure was she using? Water boarding, rubber hose or green dots?
 
We recently did a parking garage in the Bay Area. Our client started doing add ons that she pressured our subs to do while I was not at the job site.

The extra work was ceilings, walls over 28 ft high and outside entrances. All in all about $27,000 in extra work. When I showed up late the next day, the work in questioned was over half done. When I asked the client if she was willing to pay for the "Upgrades" she said that our "subs did it out of the kindness of their hearts". She refused to pay the difference since she did not sign any authorization or change order for the extra work that was done.

What would you do?

Jim, the answer to that is just to live and learn.

Many people spend more money than that all the time to go to college and come away after four years with less knowledge than you got from this experience. :cool:

I'm was going to throw you a dot or two for not killing the sub, (and the she-devil who seduced him) but I have to take it back because of this sentence:
"When I showed up late the next day.....",

Sorry, maybe next time. :D :D
 
I think I'd have a better understanding with my subs as far as what the procedures are for additional work. Your subs should have been on the phone to you ASAP. What kind of pressure was she using? Water boarding, rubber hose or green dots?

BAM!
dot1.jpg
 
For all concerned here, I did not pay the sub for the extra work. He continued in order to keep here police like attitude in a content manner.

Yes we did have in writing that any work outside the scope of work needs to be approved by both parties. At the end, she denied that she every approached our sub for the additional work.

She was a bitti.
 
This was the smallest garage we had ever done. We gave a 35% discount for the senor citizens. Later we found out that a 2 bedroom condo rental was 1.2 million dollars with a $6,000 monthly dues. Yes I said a rental. For 1.2 mil you do not own the unit. When you die or move, the condo goes back to the owner of the high rise.
 
we gave the discount for the elderly. We did not know that this was for the elite senors of San Francisco. If we new that we would not of gave the discount. This women got one.... NO several ones over on us.
 
are the subs charging you? If they were I would not pay them for unauthorized work outside of the scope of their contract with your company.

As far as the property manager? I guess it would depend on what kind of customer they were to me but I would probably not make an issue out of it and remember it for the next time I delt with them, especially if it were not going to cost me anything.


I agree, an if it was costing me i would have went Scotts Route
 
Back
Top