Here's a business pitch scenario. Input anyone?

AMPWLLC

New member
here's a scenario I was in yesterday. Let me know how you all would've went about landing and closing this bid.

I was at an IHOP and I noticed that the outside seating area concrete was in pretty bad shape. Gum, oil staining, overall dirty. So I asked the waitress, hey do you know the manager's name. She told me and was personable towards me, so I said thank you and continued to order my food. As we were waiting for our food, I asked if I could have a moment to speak to the operation's manager about my food, to make sure she came to the table to serve a customer(me) I then layed it on her. Told her what needed to be done and I offered to answer any questions she might have. Then I offered her a quote. The manager then said that she was busy and I could tell that she was blowing me off and was quite rude about it. And it wasn't the fact that I was not speaking in a distasteful or condescending, demanding way. The waitress had given me a head's up about the manager that she can be a real ***** even before I had the conversation with the manager. My wife concurred that she was rather ill-mannered with me, even though I was a paying customer.

My problem was I wasn't sure how to take the bull by the horns on that particular scenario and close the deal.

What do you guys think?
 
The manager of that store probably has 0 input on the facility maintinance of that chain store. Go look on the wall as you come in or check out and see who runs the company and contact them.
 
If I'm eating out with the family it's just that, the girls put the law down on me.
The time I get is with them.

I do leave a card along with tip on the table.
I get stopped by kitchen staff/manager before I make it of the parking lot ... at around a 50/50 ratio.

I will go in a look at it then.
 
it might be percieved as being rude if your sitting down and she's standing!!?!!
 
When I went use to go after this work, I always asked the waiter(ess) for the DM, RM, or franchise owners contact information including phone # so I could I write a letter commending his/her service.
I would then write that letter commending his/her service and drop it in the mail. Before that person could receive the letter I made phone contact with them about my services and praising the outstanding service/food I received. Sad to say, but very few of these franchise operations do the managers get involved in the exterior cleaning, nor do most of them care. Hooters and Chick Fila are the only ones that I have found where they do.
 
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