Potential lead..Here's the question

AMPWLLC

AMPWLLC

New member
I know I've been picking at everyone's brains, but you all clearly know what you're talking about. Anyway just got this email this morning from a lead.

Need and estimate on power washing decks, fence, concrete around the pool and walkways, brick columns, and asphalt roof which has be stained by the trees.

My question to everyone is should I lump all of these into one estimate or consolidate them into groups. Another thing is I called the guy this morning and got his voicemail, just left him a message saying hey this is Ryan, I would love to come out and take a look at your home. blah blah blah.

Should I have just given him a price right there on the phone voicemail or tell him I'd like to come out and look at the place?

And if the estimate should be one total, not real sure on how much to charge this guy considering an asphalt roof is involved.

Thanks for all the motivation and help from you guys. It's been great!
 
We dont give estimates over the phone. Some do we dont. I want to see what I will be doing before I give the estimate. Its easy for sayone to say that it has a little oil on it. And when you get there its like they overhauled and tractor on the driveway. So imo never give the estimate over the phone.

How I would write up the estimate. I would write up each seperate, but with a total cost for all. That way they can just inital on the propsoal on what they want done. They will see what it cost to do each.

Thats just my opinion. Others may do it different, but this is what works for me.
 
I never give prices over the phone. I stress it won't cost them a penny for me to come by and give a quote. I also explain we don't do estimates we give firm prices. I seldom leave a voice mail unless I've tried a few times with no answer. I want to talk to the potential customer.

If the customer can't be there for the quote and I am calling them back to give a price I never leave a price on the voice mail. Just a message that I have the info they requested. Again I want to talk (sell) to a person. One sided communications (email, voice mail etc) in my opinion are not a great way to sell.

I try to avoid separate pricing if possible so they will choose to do all the work. If they insist I explain these prices are if we do all the work. You can't let them choose a $75 item and drop everything else. It costs us $75 to pull up on a job.
 
Quick add on too

I'm thinking about just not waiting for this guy to respond to me and go out to his house and write up the estimate. I have the address that came with his signature in the email. Or should I wait for him to say yea come out and take a look at the place.
 
Ryan, how are things going?

AMPWLLC said:
I know I've been picking at everyone's brains, but you all clearly know what you're talking about. Anyway just got this email this morning from a lead.

Need and estimate on power washing decks, fence, concrete around the pool and walkways, brick columns, and asphalt roof which has be stained by the trees.

My question to everyone is should I lump all of these into one estimate or consolidate them into groups. Another thing is I called the guy this morning and got his voicemail, just left him a message saying hey this is Ryan, I would love to come out and take a look at your home. blah blah blah.

Should I have just given him a price right there on the phone voicemail or tell him I'd like to come out and look at the place?

And if the estimate should be one total, not real sure on how much to charge this guy considering an asphalt roof is involved.

Thanks for all the motivation and help from you guys. It's been great!
Click to expand...
 
IndyExterior said:
I never give prices over the phone. I stress it won't cost them a penny for me to come by and give a quote. I also explain we don't do estimates we give firm prices. I seldom leave a voice mail unless I've tried a few times with no answer. I want to talk to the potential customer.

If the customer can't be there for the quote and I am calling them back to give a price I never leave a price on the voice mail. Just a message that I have the info they requested. Again I want to talk (sell) to a person. One sided communications (email, voice mail etc) in my opinion are not a great way to sell.

I try to avoid separate pricing if possible so they will choose to do all the work. If they insist I explain these prices are if we do all the work. You can't let them choose a $75 item and drop everything else. It costs us $75 to pull up on a job.
Click to expand...

I almost always quote by breaking out each item but I like Ricks idea above. Really hacks me off when they just pick the lowest price item or want to do one thing at a time. sometimes I give a package discount to encourage them to do all the items, but if they just choose one or two items I usually lose because of the drive and setup time.
 
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