Quote Originally Posted by mhpoole View Post
I have had customers call about a situation and I explain that the service is not needed at this time. But after thanking me for being honest they still want me to come out and perform the service anyway to "ease their mind". Sometimes they just want peace of mind and I can understand that.
Bingo!I don't sell Pressure Washing. I sell peace of mind. It would take only a minute to explain that they could probably rinse it themselves but if they would feel better having it professionally tended too, we'd be glad to do it at our standard rate. My financial obligations to the bank have nothing to do with my moral obligation to treat others with the respect that we want for ourselves.