"Red"
Graphic Designer
Today was a rather unique day for me.
Late last night and early this morning I noticed that pushing the 'Home' button on my iPod Touch (5G) required me to be more accurate and purposeful. It finally dawned on me why I was having to be so exact when pressing the button. The casing had popped open on the right edge near the bottom and the button was literally sinking into the face of the iPod. I thought this very strange considering it seldom leaves my side when I'm at my desk.
A quick search on the web uncovered 2 possible reasons for the case coming apart as it did. The first was that the 'glue' used to hold the assembly together had weakened and the case naturally separated. The other possibility was that the battery had swollen and forced the case open.
After reading several stories similar to mine and some of the ridiculous replies such as using super glue and a clamp to fix it, I decided I would drive the hour to the nearest Apple Store. Keep in mind, my warranty had already expired some months ago.
Upon entering the Apple Store I was politely greeted (in contrast to the WELCOME TO ... !!! from across the store as I walk in at some other places). I explained my situation and he directed me to another man that handled scheduling. He asked me about my problem and then offered to set me up with an appointment. I was just about to get huffy and inform him that I had just driven an hour... but before I could, he said it would be about an hour wait. Well, I swallowed my pride and agreed to the wait. I wasn't on any clock so it was better than having to drive back home and back again just to find out what, if anything, could be done.
About 15 minutes later, a young woman approached me and asked to see my iPod. I handed it to her and explained what I had read on the internet. She asked me for my name, phone and email which I provided and then proceeded to speak into her name badge (yeah, caught me off guard too). If you've never dealt with the Apple Store, well... it's a little different than the norm.
I heard her asking for someone to bring her a part number. A minute later another employee brought a small box to her which she immediately opened, retrieved a new iPod Touch (5G) and handed it to me. I leaned back and just looked at her. She asked if there was anything else she could do and I said no and then asked her if that was all there was to it and she said "that's it".
In all my years, I have never received a brand new replacement for anything without having to put up some sort of fight. People just are built that way. Well, I know differently now.
She never asked about my warranty (expired) - never asked me anything regarding how I handled it (have I ever dropped it) ... nothing, just here ya go - now git before someone sees you. I actually felt guilty for a few seconds thinking that I pulled one over on Apple, but apparently that's not the case. Apple took care of me as if I were their only customer.
I'm seriously considering getting an iPhone / iPad Mini now. It was a great experience, one that I'll never forget.
Late last night and early this morning I noticed that pushing the 'Home' button on my iPod Touch (5G) required me to be more accurate and purposeful. It finally dawned on me why I was having to be so exact when pressing the button. The casing had popped open on the right edge near the bottom and the button was literally sinking into the face of the iPod. I thought this very strange considering it seldom leaves my side when I'm at my desk.
A quick search on the web uncovered 2 possible reasons for the case coming apart as it did. The first was that the 'glue' used to hold the assembly together had weakened and the case naturally separated. The other possibility was that the battery had swollen and forced the case open.
After reading several stories similar to mine and some of the ridiculous replies such as using super glue and a clamp to fix it, I decided I would drive the hour to the nearest Apple Store. Keep in mind, my warranty had already expired some months ago.
Upon entering the Apple Store I was politely greeted (in contrast to the WELCOME TO ... !!! from across the store as I walk in at some other places). I explained my situation and he directed me to another man that handled scheduling. He asked me about my problem and then offered to set me up with an appointment. I was just about to get huffy and inform him that I had just driven an hour... but before I could, he said it would be about an hour wait. Well, I swallowed my pride and agreed to the wait. I wasn't on any clock so it was better than having to drive back home and back again just to find out what, if anything, could be done.
About 15 minutes later, a young woman approached me and asked to see my iPod. I handed it to her and explained what I had read on the internet. She asked me for my name, phone and email which I provided and then proceeded to speak into her name badge (yeah, caught me off guard too). If you've never dealt with the Apple Store, well... it's a little different than the norm.
I heard her asking for someone to bring her a part number. A minute later another employee brought a small box to her which she immediately opened, retrieved a new iPod Touch (5G) and handed it to me. I leaned back and just looked at her. She asked if there was anything else she could do and I said no and then asked her if that was all there was to it and she said "that's it".
In all my years, I have never received a brand new replacement for anything without having to put up some sort of fight. People just are built that way. Well, I know differently now.
She never asked about my warranty (expired) - never asked me anything regarding how I handled it (have I ever dropped it) ... nothing, just here ya go - now git before someone sees you. I actually felt guilty for a few seconds thinking that I pulled one over on Apple, but apparently that's not the case. Apple took care of me as if I were their only customer.
I'm seriously considering getting an iPhone / iPad Mini now. It was a great experience, one that I'll never forget.
