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  1. #1
    Member Freshman Undergraduate Doodaa's Avatar
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    How do you deal with a customer who wants to just do bit's and pieces?

    Ok so I still new and have been anticipating this call but never figured what I would do,I haven't called back just yet I'll wait till the end of the day but here's the message:we want to clean one wall with algea on it (cedar shake)and a piece of roof and one other small thing.I hate to turn away small jobs but it just doesn't seem worth it to only do partial cleaning but on the other hand this person most likely has friends needing my services.Should I just set a minimum for jobs?
    Jim Durda
    South County Soft wash
    401 315 0429
    Ashaway,RI

  • #2
    Member Associate Professor Steven Rowlett's Avatar
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    Tell them it is the same price if you do part or all of the job. Always have a minimum charge.
    The Chemical Doctor
    Steven Rowlett
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    North Georgia Cleaning Systems
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  • #3
    Graphic Designer Professor with Tenure "Red"'s Avatar
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    I wouldn't take the job simply because it wouldn't look finished and my name would be associated with the work. That would register as a "he didn't finish the job" if the customer didn't explain the situation.

    If I were to do it (which I wouldn't) I'd charge at least half of the entire job for the first sections and the other half on the second sections and then half again for the third sections and since I'm such a nice guy, I'll do the remainder for free (if they get the deluxe driveway cleaning).
    Derrel


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  • #4
    Member Honorary Professor 814jeffw's Avatar
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    Simple term in business,.."Charge Accordingly",...and "Accordingly",..is what standards of pay and practices you set for yourself.

    Keep in mind though, some partial cleanings require you do more work to the surrounding surfaces,..simply due to the proximity of the specified work. Just make sure you lay out the scope of the job to the customer entailing what factors are determining your price


    Jeff
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    Raystown Roof Cleaning
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  • #5
    Member Honorary Professor Rance's Avatar
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    Don't clean just part of the roof. Clean the whole roof and charge them accordingly. Some guys will clean parts of a roof. I tell my potential clients the charge will be the same as cleaning the whole roof. Even though you can't see algae on the whole roof, it's there. Mostly the same with the house, all or none. However with houses there are a few exceptions to that rule. Educate your potential clients on algae growth!

    Rance Tilley
    Paducah,KY
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  • #6
    Member Freshman Undergraduate Doodaa's Avatar
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    Thanks for the input it definately along the way I'm leaning.when you go to the car wash you gotta do the whole thing same with a roof especially if there is some lichen showing up the whole roof is ready.I'm gonna call and go out later and hopefully get them to at least do the whole roof
    Jim Durda
    South County Soft wash
    401 315 0429
    Ashaway,RI

  • #7
    Member Senior Undergraduate Luis Orts's Avatar
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    "How do you deal with a customer who wants to just do bit's and pieces?"

    I don't even deal with these people. What you have to say is... "When you wipe you a**... do you only wipe part of it?"

  • #8
    Member Graduate Student Michael DeRose's Avatar
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    I wouldn't use the wipe your ass comment. But I would let them know you have a 3-500 minimum. Whatever you decide and then see what they say after that. If they say ok then go price it out. If not then you just saved your time and effort.

    "5 Yr Spot Free Warranty"
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  • #9
    Member Senior Undergraduate Luis Orts's Avatar
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    LOL it was a joke... Don't do it hahaha

    But what Michael said is correct. Use a standard minimum in your business. What I tell people who tell me that is... I'll give them a ridiculous price JUST to clean the specified area and bump it up a few dollars and say "I can do this at such and such price, but for just a few dollars more, I can do it all."

    And you'll find out what they have to say from there!

  • #10
    Member Honorary Professor innovativewash's Avatar
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    Absolute minimums will sell you more work.
    If a customer just wants a patio and walkway cleaned sell them a house wash then do the walks for free. Our minimum is $225 so if we do the patio and walk for 225 it would be worth doing the house for 400 and get your walks done free. Done all the time.
    James VanHandel
    Innovative Pressure Cleaning
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  • #11
    Member Graduate Student socalkol's Avatar
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    Quote Originally Posted by innovativewash View Post
    Absolute minimums will sell you more work.
    If a customer just wants a patio and walkway cleaned sell them a house wash then do the walks for free. Our minimum is $225 so if we do the patio and walk for 225 it would be worth doing the house for 400 and get your walks done free. Done all the time.
    Thats how we work it, and we dont do any single sides of houses.... just soffets.... etc.... Minimums+we do it r ight or we dont do it.

  • #12
    Member Professor with Tenure junker1's Avatar
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    GO MAKE AS MUCH MONEY AS YOU CAN. I will do 5 300 dollar half roof washes all day long, or i would do 2 1/2 600 dollar roofs I would do 4
    Steven Mendez
    Fryeburg Maine
    Telephone 207-935-4503
    residential exterior cleaning and deck restoration services
    http://www.westernmainepressurewashing.com
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  • #13
    Member 7000 PLUS POSTER Doug Rucker's Avatar
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    I explain to the customer that when you spot clean a house it looks like you spot cleaned it, and we do not offer that service. I then explain to them that I will provide them with a quote for what, in my professional opinion they should have done, explained in detail, and let them decide if they would like to use us or not.
    Doug Rucker-Call or text 281.883.8470
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  • #14
    Member 2000 PLUS POSTER
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    Quote Originally Posted by junker1 View Post
    GO MAKE AS MUCH MONEY AS YOU CAN. I will do 5 300 dollar half roof washes all day long, or i would do 2 1/2 600 dollar roofs I would do 4
    Exactly.

    Go out and be profitable. Cleaning 1 side of a house isn't the same as spot cleaning. I'd probably charge 1/2 of a whole house wash though, not 1/4. I'll be damned if I'm hiring a contractor, if I'm going to pay to get my entire house washed when only 1 side needs it.

    Imagine having your carpets cleaned and the company saying "Well sir, we will only work for you if you clean all the carpets in your house. We won't clean just 2 rooms and the stairway"

    That would be stupid. Clean what the customer wants, but make it worth your while.
    Scott Davis

    Pressure Washing Sidewalks Houston

  • #15
    Member 7000 PLUS POSTER Doug Rucker's Avatar
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    Quote Originally Posted by Scott D. View Post
    Exactly.

    Go out and be profitable. Cleaning 1 side of a house isn't the same as spot cleaning. I'd probably charge 1/2 of a whole house wash though, not 1/4. I'll be damned if I'm hiring a contractor, if I'm going to pay to get my entire house washed when only 1 side needs it.

    Imagine having your carpets cleaned and the company saying "Well sir, we will only work for you if you clean all the carpets in your house. We won't clean just 2 rooms and the stairway"

    That would be stupid. Clean what the customer wants, but make it worth your while.
    I'll clean one side of house all the time, it's usually for HOA, but when they start asking to clean here, clean this, clean this section of this roof, blah blah blah, that becomes spot cleaning, and I aint doing that.
    Doug Rucker-Call or text 281.883.8470
    http://cleanandgreensolutions.com
    http://cleanandgreensolutions.com/co...ding-cleaning/

    VISIT OUR STORE HERE FOR ALL YOUR PRESSURE WASHING AND SOFT WASHING EQUIPMENT AND SUPPLIES

  • #16
    Member Professor with Tenure junker1's Avatar
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    Quote Originally Posted by Doug Rucker View Post
    I'll clean one side of house all the time, it's usually for HOA, but when they start asking to clean here, clean this, clean this section of this roof, blah blah blah, that becomes spot cleaning, and I aint doing that.
    Agree, I wont wash just the dirty spots on the roof but i will wash one half of the roof, and when i do that i get paid more than if i cleaned the whole roof. I wont clean only 25 feet of gutter but i will wash one whole gutter system on one side of the house.
    Steven Mendez
    Fryeburg Maine
    Telephone 207-935-4503
    residential exterior cleaning and deck restoration services
    http://www.westernmainepressurewashing.com
    Audentes Fortuna Juvat

  • #17
    Member Associate Professor Pat Norman's Avatar
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    I just try to lean on washing the whole house. Use the analogy "does a detailer just wash part of your car"? Does the yardman just now part of your yard?
    Grime Reaper Power Clean & Soft-Wash
    Pat Norman
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  • #18
    Member Graduate Student Chris Dubbs's Avatar
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    Bits and pieces cost more. If I do more while I'm there, you get a discount. If I come back every time I have a minimum.


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  • #19
    Member 2000 PLUS POSTER
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    Quote Originally Posted by Pat Norman View Post
    I just try to lean on washing the whole house. Use the analogy "does a detailer just wash part of your car"? Does the yardman just now part of your yard?
    No but some people just like the outside of their car washed because the inside is already clean. Same thing.
    Scott Davis

    Pressure Washing Sidewalks Houston

  • #20
    Member Associate Professor Pat Norman's Avatar
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    Quote Originally Posted by Scott D. View Post
    No but some people just like the outside of their car washed because the inside is already clean. Same thing.
    But do they just want the hood and left fender washed?
    Grime Reaper Power Clean & Soft-Wash
    Pat Norman
    New Albany, MS
    662-316-7685
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