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  1. #1
    Member Honorary Professor DunRite's Avatar
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    Im always amazed how some people are so successful in spite of themselves

    How is it that some businesses can be profitable & successful with an owner who goes against most ethical business practices?

    There is a company i occasionally deal with whose owner has a personality of cardboard, treats his employees like garbage (most cant stand him) and interacts with clients like he is doing you a favor.

    Ive been in his office when clients have called him -You got to hear this guy on the phone- like your bothering him

    Yet they've been around a good while (15-20+ years) and continuously land new large projects

    I dont get it- am i missing something?

  • #2
    Member Graduate Student Reider's Avatar
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    I've always thought the same thing Mike.

  • #3
    Member Professor with Tenure mistersqueegee's Avatar
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    Mob connections lol
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  • #4
    Member Professor with Tenure junker1's Avatar
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    Quote Originally Posted by DunRite View Post
    How is it that some businesses can be profitable & successful with an owner who goes against most ethical business practices?

    There is a company i occasionally deal with whose owner has a personality of cardboard, treats his employees like garbage (most cant stand him) and interacts with clients like he is doing you a favor.

    Ive been in his office when clients have called him -You got to hear this guy on the phone- like your bothering him

    Yet they've been around a good while (15-20+ years) and continuously land new large projects

    I dont get it- am i missing something?
    Does he get stuff done ? does he produce results ? Is he the only one that can handle certain jobs?

    Aggregate Industries was the main concrete supplier on the big dig in Boston. They got caught watering down the concrete and other stuff. They even had one of their tunnel ceiling pieces come down on a car and kill somebody. After paying millions in fines The state of Mass still uses them today, why? because they are the only ones that can do it. They get results.

    If you can clean a million sq. feet of concrete in 24 hours you will most likely get the job no matter what type of ass you are.
    Steven Mendez
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  • #5
    Member Professor with Tenure AZ PowerWash Pros's Avatar
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    I was just in a computer store yesterday and the guy answered all the phone calls like the client was annoying him. He would answer everyone's questions all bland and almost sarcastic like they were dumb and wasting his time. And I was thinking "how do these guys stay in business?"

    I don't get it either. But I can tell you the longer you stay in business the easier it is to make money. That is what I have learned in my experience anyway.

  • #6
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Not proud if this but some people over the years have said they don't like me. But they are tired of going thru people an are now hiring me despite not liking me.

    After some will say I'm a bit rough but now they don't get anymore calls or complaining.

    I don't tolerate bs. I'm short with some, I also tell them what they need an I don't listen anymore as much as I train new guys to listen when customer are talking.

    I think you might take this wrong Mike, I think he's confident in his service an time is money. Plus I get stupid people calling me asking question I know will never buy. Second some ask me about other providers an if I've heard anything about them.

    We all have our limits.

    Sometimes people who shoot straight are considered rude. Others perceive them as confident. Keep in mind if you watch guy like Cuban, trump & other billionaires they don't candy coat there opinions.


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  • #7
    banned 7000 PLUS POSTER Scott Stone's Avatar
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    Ron is loud, fat, abrasive and annoying. He also gets things done and runs a well organized operation. Large customers will not and should not have to tolerate a failure to show up, for any reason. You also have to remember they may not have started that way. Sometimes people change their attitudes the more successful they become. You also have to remember that if they have large clients, they might not be concerned with exchanging pleasantries, but are more concerned with getting things off their plate to a reliable service provider, so that they can move on.
    In my garage I have a parking sign that says that parking is for "just Scott". It reminds me to stay true to myself, and that I am still the just the guy I was years ago.

  • #8
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    I've changed, Scott your right. I can't argue I can't waste my time with certain people an it was a mistake early on. I cannot pls everyone nor will I try. Only those worth pleasing get my attn.


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    Phoenix Arizona Sidewalk Cleaning

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  • #9
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by Scott Stone View Post
    Ron is loud, fat, abrasive and annoying. He also gets things done and runs a well organized operation. Large customers will not and should not have to tolerate a failure to show up, for any reason. You also have to remember they may not have started that way. Sometimes people change their attitudes the more successful they become. You also have to remember that if they have large clients, they might not be concerned with exchanging pleasantries, but are more concerned with getting things off their plate to a reliable service provider, so that they can move on.
    In my garage I have a parking sign that says that parking is for "just Scott". It reminds me to stay true to myself, and that I am still the just the guy I was years ago.
    I'm big boned !!


    Ron Musgraves
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    Ron Musgraves

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    Phoenix Arizona Sidewalk Cleaning

    1-888-Fleetwash or text me 480-522-5227 Phoenix AZ www.propowerwash.com

    www.nationalcleaningexpo.com

    PWNA Awarded Member, UAMCC Member, National Cleaning Expo Member
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  • #10
    Member Junior Undergraduate Kleankings's Avatar
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    Thats what she said...^^^
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  • #11
    Member Professor with Tenure junker1's Avatar
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    Scott, I know you and Ron are real true friends and that is priceless, but words do sting. loud, abrasive, annoying, arrogant are all cool but there are some that do sting.
    Steven Mendez
    Fryeburg Maine
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  • #12
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by junker1 View Post
    Scott, I know you and Ron are real true friends and that is priceless, but words do sting.
    Not really , Scott just being real. I like steak , eat it much of it.


    Ron Musgraves
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    Ron Musgraves

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    Phoenix Arizona Sidewalk Cleaning

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  • #13
    Member Professor with Tenure junker1's Avatar
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    Quote Originally Posted by Ron Musgraves View Post
    Not really , Scott just being real. I like steak , eat it much of it.


    Ron Musgraves
    www.uamcc.org
    My fault, I stuck my nose where it had no place being, I do apologize to you Scott.
    Steven Mendez
    Fryeburg Maine
    Telephone 207-935-4503
    residential exterior cleaning and deck restoration services
    http://www.westernmainepressurewashing.com
    Audentes Fortuna Juvat

  • #14
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by junker1 View Post
    My fault, I do apologize to you Scott.
    Yeah don't worry, I can loose weight. Can't fix ugly.

    See the positive from my perspective. Lol


    Ron Musgraves
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    Phoenix Arizona Sidewalk Cleaning

    1-888-Fleetwash or text me 480-522-5227 Phoenix AZ www.propowerwash.com

    www.nationalcleaningexpo.com

    PWNA Awarded Member, UAMCC Member, National Cleaning Expo Member
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    Pressure Washing services.







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  • #15
    Member Honorary Professor DunRite's Avatar
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    Ron-everyone else

    I hear what you are all saying- i get it- merely an observation, maybe even a bit of envy

  • #16
    banned 7000 PLUS POSTER Scott Stone's Avatar
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    Quote Originally Posted by Ron Musgraves View Post
    Yeah don't worry, I can loose weight. Can't fix ugly.

    See the positive from my perspective. Lol


    Ron Musgraves
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    I'm offended. You have me confused with someone else.



    Really, sometimes smooth and polished is not the best way to go. Those that have met me know that I am really a pretty quiet person, and never force my way into a conversation, almost to a fault. At a party, I am the guy that sits in a corner and waits for people to come talk to me. That being said, particularly with my customers, I am the guy that they trust to get anything done, because they know if I say I will get it taken care of, it will happen. They also know that I am not full of bs and bluster. That sort of reputation goes a very long way.

  • #17
    Member Professor with Tenure Rapid HotClean's Avatar
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    I'm thoroughly in Mike Rego's camp on this.

    In a store, myself to clerk: How are you today?

    Clerk to me: "Fine"

    Transaction completed, myself to clerk: Thank you

    Clerk to me: "You're welcome"

    I'll tell you what, I will not shop in that store again - unless it happens that it is the Only Place that has what I need!

  • #18
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    My wife and I were at a round table eating breakfast in probably 2009 and Ron came by with a box of name tags and set them on our table and said "Could you guys assemble these?" And walked away before I could tell him to go suck an egg. My wife says "who TF is he telling us to do these?"

    Then we promptly proceeded to assemble the name tags.

    Ron knows how to get stuff done. Like him or not.

    People here who know me probably wont believe this but I suffer from being to friendly in business. Both with customers and employees. I think if I could stiffen up a little and gain more of an edge, I'd be far more successful.
    Scott Davis

    Pressure Washing Sidewalks Houston

  • #19
    Member 2000 PLUS POSTER
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    And I don't think Ron is under the impression that he'll be entering any fitness contests anytime soon.
    Scott Davis

    Pressure Washing Sidewalks Houston

  • #20
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by Scott D. View Post
    And I don't think Ron is under the impression that he'll be entering any fitness contests anytime soon.
    Pizza eating!!!


    Ron Musgraves
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    Ron Musgraves

    Doug Rucker Commercial Sales Camps 15th October Orlando https://www.pressurecleaningschool.com



    Phoenix Arizona Sidewalk Cleaning

    1-888-Fleetwash or text me 480-522-5227 Phoenix AZ www.propowerwash.com

    www.nationalcleaningexpo.com

    PWNA Awarded Member, UAMCC Member, National Cleaning Expo Member
    We own and operate a great Cleaning Service in Phoenix Arizona as well as provide fantastic
    Pressure Washing services.







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