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Instead of calling your leads as soon as they come in stick the tele number, name, or email into a google search to see if a competitor shopping/testing the system was dumb enough to provide non-anonymous info. This could save you from wasted tme of actually following up on a lead in sendng...

Dinky places boss wanted me to do another location. I mention an approx. upkeep price figure with language such as "be about $xx.xx if done every 2 week after the other place (set on busy weekday route) or I try to get done day before if I got time". So initial clean gets done on that 'day...