Licensing makes us look so much more professional and do such a better job......right? How about these licensed guys (taken from an HVAC board)
First let me begin by saying that I appreciate any and all suggestions regarding our mess of an A/C system – I happened to run across this thread doing a search for “Pureatech.”
We purchased two (2) Pureatech systems in February 2003. Our home is approx. 2700 sq. ft. We live in the Dallas/Fort Worth area and thought we researched the product thoroughly before purchase. The company was, and remains, licensed in our area with no BBB complaints and a long list of testimonials (including well-known local radio personalities).
Here is a timeline of events for your critique:
April 2002: Age 33 – I finally snag a husband and relocate with him to Weatherford, TX.
May – Dec 2002: I develop terrible breathing problems – after months of illness I see an allergist who diagnoses me with adult asthma. I start taking medication for allergies and asthma (which I’ve never had before now). My friends and family joke that I must be allergic to my new husband.
Feb 2003: I am pregnant with our first child. My doctor keeps me on some meds and switches others. I feel short of breath all the time. Local radio personalities sing the praises of the Pureatech system after having them installed in their own homes. We call. They come. We pay . . . and pay, and pay. Yes, the system is expensive. But with a list of testimonials as long as your arm, we figure our health and the health of our new baby is worth it. They have a money-back guarantee and FDA approval as a Class II medical device.
·BEFORE installation, a company is sent to clean and disinfect our ductwork. We wrongly assume that any problems will be brought to our attention.
·AFTER installation, the sales rep instructs us to keep our fans running all the time, saying “You have to keep the air moving for me to clean it.” When we balk at the potential energy cost, he assures us that because of the improved airflow, our utility bills will actually be LOWER than before.
March 2003: As the temperature in Texas starts to rise, we decide to turn on our A/C system. Much to our surprise, the temp in our house does not go down. In fact, it rises. Pureatech tells us this isn’t possible. After 2 weeks of complaining, they send someone out. The installer has made a mistake with the Pureatech unit and its proximity to the “heat-strips” in our attic. When the technician comes down from the attic we have cool air and assume (I know, I know) that it has been fixed properly.
April 2003: The motor on one of our units burns out. Pureatech does the repair work. They tell us the coil was filthy and is the cause of the problem. They show us YEARS of filthy buildup - they chide us for never cleaning it. We explain that we have only lived in the house 1 year, so ALL the muck cannot be from us . . . see where I’m going with this? If it was in such crappy condition before installation, why didn’t someone TELL US?? We endure the lecture . . . we don’t care anymore as long as we have air . . .
May 2003: Our electric bills average $500 or more during the hotter months and hover around $350 during cooler months. I know I am a miser, but this seems excessive, especially when I’m walking around sweating all the time. I keep the temp around 80 deg during the day. When my husband comes home from work we indulge ourselves and turn it down to 72 deg. Our bills are larger than the GDP of a small country.
July 2003: We contract with Home Depot to have a radiant barrier applied inside our attic. The installers are sub-contractors. They steal stuff out of our garage.
August 2003: We ask a company specializing in attic ventilation to tell us why our bills aren’t going down. They recommend two (2) new electric attic fans and twenty-two (22) new soffit vents. We get out our checkbook.
September 2003: There is a virtual weather system in our front hallway. I expect a thunderstorm to develop at any moment. We hire a company to help us us with this seemingly unsolvable problem. They run a whole-house test and tell us that the leakage in our ducts is in the “catastrophic” range. Great. Again, I assumed the Pureatech folks would have alerted us to anything in our ducts that qualified as “catastrophic” especially now that we are expected to run the fans continuously.
They recommend capping and sealing all our existing wall returns and installing 3 new ceiling returns. They also say that Pureatech is a fine system and that we should continue using it, as well as our current A/C units. They recommend replacing them in approx. 2 years. (They were installed in 1992). We are praised for having the attic fans, soffit vents, and radiant barrier installed.
We are so busy with the new baby that we seriously contemplate MOVING rather than spending another DIME on our HVAC system.
June 2004: Heavy rains in our area are well above normal ranges. Our closets start to smell . . . not sure like what, but bad. I notice dark splotches forming around the vents in our bedroom – I ignore it and hope it will go away. I hope it is dirt. I hope anything other than MOLD. My hopes are dashed when I go through my closet and notice that all my work clothes are furrier than usual. I haven’t worn them since I got pregnant, so I decide to check them out. Everything in our closet is covered in mold. The clothes we wear and launder frequently have escaped, but everything else is GROWING. We have many items dry-cleaned, but eventually have to throw away some items that won’t lose the smell . . . ever see the episode of Seinfeld with the stinky car? Imagine that on your husband’s new leather jacket you bought him for Christmas.
April 2005: We have decided that we love our home, despite the crazy A/C system. We want to stay. We ask ANOTHER company to come out and give us a second opinion on the estimate the previous company gave us. Here were some things they reported:
·The high-pressure switch to our heat pump has been disabled.
·One of the heat-strips in the attic has been disconnected.
·Our heat pump is not currently operating. . . apparently we have been using emergency heat.
·The attic vents were wired to the pre-existing attic light and do not function unless the light is left on at all times. Furthermore, they are powered by two (2) separate extension cords.
·The HVAC system is held together with massive lengths of tape (not screws). When the technician attempts to re-assemble the unit with screws, he has to drill new holes because the old ones are stripped.
·He works in our attic for several hours (for free, as part of a free estimate) and comes to the conclusion that we need two (2) new systems and all new ductwork with an R- factor of 39
·He advises against the recommendation of Company 1 to seal and cap our existing returns.
Is it just me? How are regular people supposed to measure and evaluate products and services? How did things in our attic get to be such a mess when we have only sent licensed professionals up there since we’ve lived here? Each person who evaluates our system has a different opinion, but they are mostly all sure that the previous guy screwed something up. EVERYONE we deal with has good references. Our terrible experiences have made us extremely gun-shy.
Any advice on wall returns, new ductwork vs. sealing old ductwork, and the future of our Pureatech system is appreciated. After reading the previous 7 pages, I am not sure that Pureatech caused our mold problem, but rather exacerbated an existing duct problem.
This is what licensing does to a profession. NOTHING, ZERO, except take money out of your pocket to pay some fat bureaucrat with a fat pension in his future to collect your hard earned money to pay his fat butt and his fat staff who come out an harass you whenever they can.
How can anyone be so stupid as to believe licensing will help our industry when it has done absolutely nothing to increase accountability in other industries.
The definition of insanity is doing the same thing over and over again and expecting different results.
Lesson over.
Carry on.