Tony Shelton
BS Detector, Esquire
View attachment 25197
Maybe this will clarify --- we send this to our regular clients when they come one board.
Lol. No offense DJ, but if I ever got anything like that in the mail I would read about 1/3 of it, toss it in the circular file, then use the remainder of the time it would have taken to read it calling for a new contractor who had the means and gumption to keep a phone manned for my calls.
In my mind all my calls are important enough for you to take the time to answer if I have had to take the time out of my day to make them.
If this is what Chuck Bauer teaches you can keep it.
After owning four businesses and growing out of this method of operation early on just in time to keep the first one from failing I have made sure all my customers reach a real human being at least 90% of the time.
I really learned the value of that when I had hundreds of dry clean customers in 2000 when my Father died and I lost 17 customers in two weeks while I took care of his burial issues and failed to properly take care of my customers in a timely manner. I answered all their calls within 24 hours but still lost 17. Each one of them was important and I have never forgotten that lesson.
Business is rough, and it doesn't matter if you are busy, or if you are burying your father - the end result will still be the same.
Now, if you send me a check for $500 I will put that info on a tape for you to listen to in your car. Lol.
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