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View Poll Results: Whatís your customer service?

Voters
103. You may not vote on this poll
  • I go back after the service if complete and get a signature that the customer is satisfied

    20 19.42%
  • I donít have time to obtain a signature after every service.

    2 1.94%
  • I only get a sign off on the first service only.

    2 1.94%
  • Iím a one-man show and I get verbal when I complete service.

    30 29.13%
  • I need to think about a better customer service program

    10 9.71%
  • I have no issues at this time

    0 0%
  • I just phone them a make sure everything is ok.

    18 17.48%
  • No news is good news

    12 11.65%
  • I don't Care.

    2 1.94%
  • Please list if you have another method.

    7 6.80%
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Results 1 to 20 of 38
  1. #1
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Customer service,

    Customer service,

    Whatís your customer service?

    Do you go back and make sure every customer is satisfied. Do you call or do you visit?

    I go back after the service if complete and get a signature that the customer is satisfied.

    I donít have time to obtain a signature after every service.

    I only get a sign off on the first service only.

    My work will speak for itself and no need to talk with customers.

    Iím a one-man show and I get verbal when I complete service.

    I need to think about a better customer service program.

    I have no issues at this time.

    I just phone them a make sure everything is ok.

    No news is good news.

    Please list if you have another method.
    Ron Musgraves


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  • #2
    Member Graduate Student Bigboy's Avatar
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    Aug 2001
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    Arkansas
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    704
    I bullcrap with them,,

    When done bullcrapping I ask am I missing any spots,is it ok and ask them can I help you with anything.If they are pro's and do not like bullcrapping I ask is there anything else I can do for you,is there any problems,,I treat all tho like a best friend or like I want to be treated.

  • #3
    banned 3000 PLUS POSTER Clean County PW's Avatar
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    3,751
    Since you can't vote twice for the above I'll break it down like this:

    For Commercial work I get a signature when completed that the job is done to there satisfaction.

    For Residential when completed I get "What a great job You did etc. another words a verbal satisfaction.

  • #4
    Member Graduate Student
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    Nevada
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    591
    I got a nice verbal today, I finished a customers deck. I was leaving as he came home, he just said, WOW. Made me happy.
    Michael Cappa
    702-289-6448

  • #5
    JL Pressure Washing 3000 PLUS POSTER jlpressure's Avatar
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    Dec 2003
    Location
    Myrtle Beach SC 29572
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    3,922
    Phone call, email, telling them we are done, thank them and ask them for more work.

    I get a lot of PM's when I call and say we are done, hope everyone is happy. The PM will say " I got no calls, thats a good thing or Had calls and everyone is complimenting our work" Got to love good feed back

    I do thank you letters often to the PM and address one to the HOA also and ask the PM if they have time to pass it onto the HOA. I had one HOA call a year later and say, they no longer use the PM company, but had my name &# from the letter and hired me for the next cleaning

    I think a thank you can go a long way.

  • #6
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Bringing her back up
    Ron Musgraves


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  • #7
    Member Sophomore Undergraduate apluspower's Avatar
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    Jan 2008
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    Neptune City, NJ 07754
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    My business phylosophy has always been treat the customer like you'd want to be treated and provide outstanding service.

    From the first phone call to the reciept of payment they know they are dealing with professionals and are getting their money's worth.

    My guarrantee, which is in writing, is simple, "if you're not happy don't pay me". ( that is TM and CR) In 18 years and over 25,000 houses I have never had to give away a job for free.

    I have never been sued and never had a complaint with the BBB or consumer affairs.

    Sure things happen but how you handle them makes a big difference to the customer. If something is missed or damaged on a job the customer becomes my top priority, everything stops until they are 100% satisfied.

    We follow up on every job with a thank you letter and a survey that lets me know how my employes are doing and how I'm doing.

    We get hundreds of thank you letters back from our clients every year and I give my guys a bonous for every one we get.
    Brian Hegarty, President
    A Plus Powerwashing
    Neptune, New Jersey
    Roof Cleaning New Jersey

    Power wash New Jersey

  • #8
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    2002, my customer service through out time has gotten better and worse.

    I try now to be realistic, we deal and prevent issues as we see the posiblitys.
    Ron Musgraves


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  • #9
    Member Graduate Student pressurepros's Avatar
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    Mar 2007
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    Havertown, PA
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    536
    I folow up on every job with a phone call followed by a thank you letter. I'm sure I miss a few but I do try to stay diligent with it.

  • #10
    Member Senior Undergraduate
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    Apr 2008
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    Amherst,VA.
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    I get a verbal if customer is home, if not home will call to make sure they are happy in all areas
    Doug Howard
    Stain-B-Gone Roof Cleaning
    P.O. Box 808
    Amherst, VA. 24521
    434-942-6108

  • #11
    Member 5000 PLUS POSTER Larry Millette's Avatar
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    Normally I will get an ata boy before I leave but on many occations I will call them back just to thank them for their business and ask them to please keep me in mind for friends, relatives et...( referals ). There have actually been weeks when I have lived off of referals. Got one today as a matter of fact.
    All Surface Pressure Cleaning Inc.
    Non Pressure Roof Cleaning and Pressure Washing in Pinellas County Florida. 727-543-3276
    Roof Cleaning Palm Harbor/Clearwater Florida
    Pressure Washing Pinellas County Florida
    http://www.youtube.com/watch?v=k-olMI5YGjc
    Pinellas County Florida Roof and Pressure Cleaning Video[/URL]
    Soft Wash Exterior Pressure Cleaning Saint Petersburg Florida
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    We Specialize in Tile/ Shingle Roof Cleaning, Concrete Cleaning and Soft Wash Exterior Cleaning Of Residential Homes and Business'.

  • #12
    Moderator Professor with Tenure David O'Connell Jr's Avatar
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    Quote Originally Posted by Larry Millette View Post
    Normally I will get an ata boy before I leave but on many occations I will call them back just to thank them for their business and ask them to please keep me in mind for friends, relatives et...( referals ). There have actually been weeks when I have lived off of referals. Got one today as a matter of fact.
    You da MAN
    David O'Connell Jr.
    Wellington FL

  • #13
    Roof Cleaning Instructor 3000 PLUS POSTER Apple Roof Cleaning's Avatar
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    Tampa, Florida
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    I would like to look real cool by saying we do all these wonderful follow up things, but we really don't.
    We used to, back when we just started out.
    I would call to see if they were happy, and ask if they knew anyone else we could make happy.
    Far too busy for that anymore.
    IMHO, when a customer PAYS you, he has said "I am Happy"
    I voted "no news is good news"

  • #14
    Member Sophomore Undergraduate servicemark p.w.'s Avatar
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    I mail a survey. if I can't speak to the customer in person. usually I have them inspect the work before I leave. mark

  • #15
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by servicemark p.w. View Post
    I mail a survey. if I can't speak to the customer in person. usually I have them inspect the work before I leave. mark

    Thats a good idea,,,,
    Ron Musgraves


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  • #16
    Member Honorary Professor Grime Busters, LLC's Avatar
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    I also mail a customer satisfaction survey after the project has been completed. I personally do a quality control inspection of each job, including the ones I do solo when I don't need a crew.

    I take before and after pictures of every job and have those available for my customers, if they request.
    Attached Files Attached Files

  • #17
    Member Sophomore Undergraduate absolutelyclean's Avatar
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    panama city,fl
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    We ask them if we can use them as a referral.
    Absolutely Clean
    pcb,fl 32413
    Pressure washing
    Roofs to the Concrete
    Paver Sealing/ Concrete staining
    Provide 2-part epoxy application on garage
    floors (with flakes-if preferred)
    pool deck painting
    window cleaning
    Call anytime (850) 319-3042
    absolutelyclean_pc@yahoo.com

  • #18
    Exterior Restoration Specialist 21000 PLUS POSTER Ron Musgraves's Avatar
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    Quote Originally Posted by absolutelyclean View Post
    We ask them if we can use them as a referral.
    Thats always Great!!
    Ron Musgraves


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  • #19
    Member Associate Professor El Flojo's Avatar
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    100% customer satisfaction. If they dont like it and the before and after pics dont show a real diff. they dont pay. have only had one kook realy give me crap in 3years. on a tractor trailer. and when i told himm that that was the best i could do for his rig. i shook his hand and left. 4 days later he called me and told me he was testing me. still wash his 15 tractors and trailers today. doesnt even check the work.my rep is worth a free wash here and there.
    X-treme Klean
    Professional Pressure Washing Solutions
    South Padre Island/Brownsville TX.
    Joe Ortiz

  • #20
    Member Graduate Student Richard Fleming's Avatar
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    Prattville, Alabama
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    I thank every customer for their business after every job. I also ask them to call me if they notice anything I may have missed, even if it is the next day when they notice it. I think it is a good idea after every job (every job that you can) to talk a little extra time to chat with the customer. Getting on common ground with them will go a long way and it will help them remember you when it comes time for a referral or a repeat job down the road.
    Get on common ground with the customer and alway use their name when you talk to them. It is human nature to like to hear your name. Not to mention it show that you care and it it polite.
    Richard Fleming
    Hydro Clean
    Professional Pressure Washing
    Prattville Alabama
    334-399-6913
    hydroclean@att.net

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