Soliciting commercial clients

Randy Ward

New member
Have been talking to business partner lately and trying to lean more into the commercial properties but really have no clue how to go about it. Have a few family contacts with gas stations with the circle K's around town and have pretty much been told several times now that they will not deal with you unless you do landscaping as well as pressure washing. Obviously by driving up they are not doing the pressure washing, the pads are covered in oil, sidewalks in gum, dirt, grime, mold etc. Any good way to go about getting ourselves in there? Also how to go about soliciting from fast food, other gas stations etc?
 
Call corporate, speak to the general manager, keep calling until they give you the name of the decision-maker.

If you are looking at shopping center properties find out the ownership structure - is it an individual investor, development company, real estate investment trust, institutional investor, joint-venture... Each ownership type has a different approach to maintaining their investment. Understanding this is key to selling to them.

If you are looking at restaurants and gas stations, find out if they are franchisees or corporate... Again, each may have a different approach to obtaining service vendors (either direct contract or via a vendor management company).

Whatever you do, they can't hire you if they don't know you. - get your name in front of them. Keep a database of contacts and dates/types of interaction (phone, email, postcard, flyer, in-person meeting, demo, etc.)
 
Call corporate, speak to the general manager, keep calling until they give you the name of the decision-maker.

If you are looking at shopping center properties find out the ownership structure - is it an individual investor, development company, real estate investment trust, institutional investor, joint-venture... Each ownership type has a different approach to maintaining their investment. Understanding this is key to selling to them.

If you are looking at restaurants and gas stations, find out if they are franchisees or corporate... Again, each may have a different approach to obtaining service vendors (either direct contract or via a vendor management company).

Whatever you do, they can't hire you if they don't know you. - get your name in front of them. Keep a database of contacts and dates/types of interaction (phone, email, postcard, flyer, in-person meeting, demo, etc.)

Impressive Steven


Text me for info on Milwaukee event. 480-522-5227
 
If its dirty they don't care. Go sell to the clean property.

Youre looking down the right track. Maybe not gas stations necessarily. I wish I had focused on commercial more earlier.

Great tip Chris


Text me for info on Milwaukee event. 480-522-5227
 
Have been talking to business partner lately and trying to lean more into the commercial properties but really have no clue how to go about it. Have a few family contacts with gas stations with the circle K's around town and have pretty much been told several times now that they will not deal with you unless you do landscaping as well as pressure washing. Obviously by driving up they are not doing the pressure washing, the pads are covered in oil, sidewalks in gum, dirt, grime, mold etc. Any good way to go about getting ourselves in there? Also how to go about soliciting from fast food, other gas stations etc?

The best way to Learn is Keep this thread Going
 
I spend a day a week just driving around handing out a basic flyer with a business card stapled to the top. Mostly gas stations, commercial property management companies, high traffic mini marts, etc. I never exit a business without leaving this piece of info, regardless of their response. FYI I'm trying to focus on commercial flatwork.

I always walk in and ask, "Is an owner or manager available?". No bullshitting, no sales pitch, no script. I like to be honest about what I'm offering and not hit them with a cheeze ball sales pitch. I get straight up, "No's", "we do it ourselves" (and it looks like shit), "we got a guy", " we don't make the decisions, corporate does", etc. Occasionally I get a "how much", "let's go look at it", "that sounds interesting", etc. If I hit the corporate stonewall I ask for a corp #, if they don't know or care to give it to me I look on the front door or web search it. If I get the "we got a guy" or "we do it ourselves", I proceed to explain my water reclaim system w/ surface cleaner in greater detail, highlighting it's superior efficiency, ability to meet EPA guidlines, and my ability to offer a superior service because of my equipment and expertise. I also take lots of pics on the corporate stonewall cases so I can have 'current conditions' to email the head honcho who usually lives out of the area and has no clue on the condition.

I have a basic spreadsheet that I call "Leads and Follow-Ups". Just a basic grid that has 1)Date 2)Location 3)Contact 4)Phone#/Email 5)Comments. I try to exhaust every lead until I get a "No". Some of the corporate ones I'm still working on from my first day of soliciting. Some I write down all the info regardless
and put a check mark next to it telling myself it's a terminated lead, try again in 6months to a year.

A good friend of mine is a car salesman. Sleazy as they come, loves screwing people over, but I must say he sells and he does it well. One thing I learned from watching his style is don't give up, be persistent, and keep 'bugging them'. You have to be persistent which involves stopping in and talking to people and/or multiple people as many times as it takes, calling multiple times to follow up and/or catch the right person, emailing back and forth info and pictures. For me it has been lots of time and effort into getting them to even accept a bid estimate.

On a positive note the last 3 jobs I did I got them to sign a multi-cleaning contract which I don't push on them too hard , until they see what I'm capable of after the first cleaning. I attached a couple pics of my basic flyer and Lead sheet.


leaflet pic.pngleads pic.png
 
Call corporate, speak to the general manager, keep calling until they give you the name of the decision-maker.

If you are looking at shopping center properties find out the ownership structure - is it an individual investor, development company, real estate investment trust, institutional investor, joint-venture... Each ownership type has a different approach to maintaining their investment. Understanding this is key to selling to them.

If you are looking at restaurants and gas stations, find out if they are franchisees or corporate... Again, each may have a different approach to obtaining service vendors (either direct contract or via a vendor management company).

Whatever you do, they can't hire you if they don't know you. - get your name in front of them. Keep a database of contacts and dates/types of interaction (phone, email, postcard, flyer, in-person meeting, demo, etc.)
thats top shelf stuff to know.
 
I spend a day a week just driving around handing out a basic flyer with a business card stapled to the top. Mostly gas stations, commercial property management companies, high traffic mini marts, etc. I never exit a business without leaving this piece of info, regardless of their response. FYI I'm trying to focus on commercial flatwork.

I always walk in and ask, "Is an owner or manager available?". No bullshitting, no sales pitch, no script. I like to be honest about what I'm offering and not hit them with a cheeze ball sales pitch. I get straight up, "No's", "we do it ourselves" (and it looks like shit), "we got a guy", " we don't make the decisions, corporate does", etc. Occasionally I get a "how much", "let's go look at it", "that sounds interesting", etc. If I hit the corporate stonewall I ask for a corp #, if they don't know or care to give it to me I look on the front door or web search it. If I get the "we got a guy" or "we do it ourselves", I proceed to explain my water reclaim system w/ surface cleaner in greater detail, highlighting it's superior efficiency, ability to meet EPA guidlines, and my ability to offer a superior service because of my equipment and expertise. I also take lots of pics on the corporate stonewall cases so I can have 'current conditions' to email the head honcho who usually lives out of the area and has no clue on the condition.

I have a basic spreadsheet that I call "Leads and Follow-Ups". Just a basic grid that has 1)Date 2)Location 3)Contact 4)Phone#/Email 5)Comments. I try to exhaust every lead until I get a "No". Some of the corporate ones I'm still working on from my first day of soliciting. Some I write down all the info regardless
and put a check mark next to it telling myself it's a terminated lead, try again in 6months to a year.

A good friend of mine is a car salesman. Sleazy as they come, loves screwing people over, but I must say he sells and he does it well. One thing I learned from watching his style is don't give up, be persistent, and keep 'bugging them'. You have to be persistent which involves stopping in and talking to people and/or multiple people as many times as it takes, calling multiple times to follow up and/or catch the right person, emailing back and forth info and pictures. For me it has been lots of time and effort into getting them to even accept a bid estimate.

On a positive note the last 3 jobs I did I got them to sign a multi-cleaning contract which I don't push on them too hard , until they see what I'm capable of after the first cleaning. I attached a couple pics of my basic flyer and Lead sheet.


View attachment 25244View attachment 25245


Sounds exhausting......
 
In my opinion, this is a job for a full time sales person. Someone skilled at finding, selling and closing the jobs as well as documenting the before and after videos or pictures.

Here's a question; How much would you pay per job (percentage wise) to have a steady stream of work. Granted, the sales person would have to be trained in your products, services and pricing so as not to 'screw the pooch' so to speak. I'm not a sales person by any means, and I feel that hurts my business. I've tried it (new car sales) and I'm not comfortable with it at all.
 
In my opinion, this is a job for a full time sales person. Someone skilled at finding, selling and closing the jobs as well as documenting the before and after videos or pictures.

Here's a question; How much would you pay per job (percentage wise) to have a steady stream of work. Granted, the sales person would have to be trained in your products, services and pricing so as not to 'screw the pooch' so to speak. I'm not a sales person by any means, and I feel that hurts my business. I've tried it (new car sales) and I'm not comfortable with it at all.
wouldnt it be great If all i had to do was go do the jobs and collect the money? If someone could actually keep me working I would pay good money. we do it all the time with advertising, mutiple job discounts, loyalty discounts etc. not sure how much it would be but 15-20 percent?? maybe? IDK. It would have to be good for the both of us or it just wouldnt be any good.
 
Calvin I love the hustle and drive my man. Reminds me of myself a few years ago. There is only one bad things about that though. Efficiency.

I would recommend some changes so that you are a little more efficient and you should be able to turn over a few more leads into paying clients.

I will try to get a video up sometime this week for you. Check out our blogs in the mean time. Some great stuff on sales. www.chuckbauer.com/blog
 
Call corporate, speak to the general manager, keep calling until they give you the name of the decision-maker.

If you are looking at shopping center properties find out the ownership structure - is it an individual investor, development company, real estate investment trust, institutional investor, joint-venture... Each ownership type has a different approach to maintaining their investment. Understanding this is key to selling to them.

If you are looking at restaurants and gas stations, find out if they are franchisees or corporate... Again, each may have a different approach to obtaining service vendors (either direct contract or via a vendor management company).

Whatever you do, they can't hire you if they don't know you. - get your name in front of them. Keep a database of contacts and dates/types of interaction (phone, email, postcard, flyer, in-person meeting, demo, etc.)

Steven is right. A few years back I has some issues with a company I was working for. I keep calling, speaking with different people until I got the name of the vice president of the company along with his personal cell phone number. Not only did he take care of the problem, he called me back to make sure they did what they said they would do. The people above me at this company asked me how I managed to get that number? I told them I had my ways. Bottom line be persistent.
 
Video Response ---- http://ml.vu/19ePZX8



Lead Comes In:
1. VIP/NVIP Big Money? Now Money? Center of Influence
2. OL Contact Folder \ get personal email if possible
3. T.O.M.A. 14 Touches – VIP \ 10 Touches – NVIP
4. Call – Book / Moment / Per Style / Hot Buttons / Urgency vs Lack of / 3 fears / 140 – 160 WPM
5. Be prepared to do one of the following

a. Setting another time

b. 5 Minutes – Big Fat Claim – set apt

c. Do a FULL presentation either in person or via webex
6. OL – Contact – Take Notes
7. Set Appointment / Get Them to say day and time / Rules – setting and sending appointment
8. TOMA – another piece in the mail – testimonial
9. Right before the meeting review OL notes
10. Arrive at office – left brain – into the meeting / tight brain introduce staff
11. Break Icee – common ground – probing for clues – hot buttons
12. The magic questions – Tell me about you.
13. Agenda – Discovery
14. B.R.P.P.
 
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Call corporate, speak to the general manager, keep calling until they give you the name of the decision-maker.

If you are looking at shopping center properties find out the ownership structure - is it an individual investor, development company, real estate investment trust, institutional investor, joint-venture... Each ownership type has a different approach to maintaining their investment. Understanding this is key to selling to them.

If you are looking at restaurants and gas stations, find out if they are franchisees or corporate... Again, each may have a different approach to obtaining service vendors (either direct contract or via a vendor management company).

Whatever you do, they can't hire you if they don't know you. - get your name in front of them. Keep a database of contacts and dates/types of interaction (phone, email, postcard, flyer, in-person meeting, demo, etc.)
Good Response!
 
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