My experience with osciee designs

DunRite

New member
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My Experience with Osciee Designs​
Im not one to generally complain or post online reviews about a service. I believe in giving people the benefit of the doubt and don’t look to intentionally hurt anybody . Its bad Karma. However, I feel I owe it to my fellow PW contractors to inform them about my experience with Dwayne Deziel & Osciee Designs.

As with all business owners here, client customer service is paramount to being successful. PW Vendors ive dealt with in the past – Paul & Bill @ Powerwash store , Bob at PressureTek and Brian at BCE Cleaning (just to name a few) exemplify the kind of vendors I want to deal with. I also have several local vendors in my area ive dealt with for years who are fantastic. We exchange referrals constantly.

Just some background- I was the very first PW to conduct business with Osciee Designs about a year ago. I had him build me a site and he was extremely accessible and accommodating. I was very happy with the outcome and highly recommended him to other guys in the industry. I provided testimonials of his work on his own website. He was my guy!

Around March of this year I asked him to build me another site-Dunrite Property Services. We had a conversation about me owning the site and he went ahead and got the domain and host. It was my understanding we would square up later regarding giving me access to the site. I trusted this guy. The site was completed around mid April and I paid him whatever was owed and followed up with having him design some door hangars. He sent me a proof which I approved and asked him to finalize a price. This is when I noticed his responses getting longer and slower.

April 18[SUP]th[/SUP] was my last phone conversation with Dwayne. We discussed updates to the site and the Hangar proof approval. I attempted to reach him unsuccessfully the week of April 27[SUP]th[/SUP]. On May 3[SUP]rd[/SUP] I texted him that he was probably busy and to send me the info to the site so I can update it. His response was he had a family emergency and would call me the next day. THAT WAS MY LAST CONTACT.

I gave Dwayne the benefit of the doubt until I found out he was working with other contractors on their stuff. Hmmm. I attempted to contact Dwayne several times over the next few weeks via text, email and VM and didn’t get one response. NADA. My emails and texts were concerning for his well being and always cordial. (I have them all)

I felt like I was being held hostage. I was locked out of my site which actually was totally down for about a 48hr period. Left out in the cold.There were changes and updates I needed to make to my site and I couldn’t make them. He simply refused to respond to me. My contact attempts were non threatening and cordial. His non responses were inconsiderate and disrespectful.

Frustrated, I was on the cusp of initiating legal action when I reached out to a fellow contractor for help who I knew had very recently had a site done by him. After speaking with him he called Dwayne and immediately reached him. WOW. Dwayne told him he would get back to me later that day. Imagine that. Right after that I got an email with the user name and pass word. Just like that. Took him what 2 minutes? Amazing.

This guy knew I was requesting access to my site and simply ignored me. He negatively impacted my business purposely .In my opinion I can only surmise he got paid for my website stuff, didn’t need me anymore and the door hangar wasn’t worth his time.
BTW-I had him create invoices which I paid for and he never delivered.

My Lesson is I should’ve entered into a written agreement and obtained the domain myself. Shame on me. I hope anyone who is working with this guy reads this and is aware. His customer service is no where near some of the other vendors on these boards who are ALWAYS willing to help.

Dwayne- I know you’ve read this because I texted you the link for you to read. I needed to let the PW community know what kind of customer service you provide. If you respond to this it would be the first in along time.



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Sorry to hear about this Mike. Down the road, I would love to earn your business! Here is my site: www.WebsiteDesignPhoenix.com

Btw, Your Contact page has Latin in the page description:
<meta name="description" content="Lorem ipsum dolor sit amet, usu rebum errem pericula ea, ei alia quaerendum vix. Ea justo tritani sit, odio ignota quo te. Ei pro veri dolor cotidieque. Ut quas commodo signiferumque mei, has ut quas ullum, cum eius sensibus voluptatibus no."/>

This is usually because whatever theme the developer used came with latin content as the Dummy content of the theme. You may want to ask him to change that. It can hurt your SEO. I truly hope you have access to your hosting and backend of your WP site. I am not trying to speak bad about my competition that is not my style. But just thought you should know.

I'm here for all the guys in the power washing industry! Shoot me an email to info@websitedesignphoenix.com
 
There have been a few similar situations.

I always wait to see what people can do when suddenly another "web guru" pops up or other "design guru" appears as sometimes they are not as great as they say they are and leave people stranded, mad and sometimes their business suffers due to working with one of these newbies.

That is good that you got control back, sometimes that takes a very long time, especially when the people involved ignore you, don't care or are just MIA.
 
Sorry to hear about this Mike. Down the road, I would love to earn your business! Here is my site: www.WebsiteDesignPhoenix.com

Btw, Your Contact page has Latin in the page description:
<meta <="" span="">name="description" content="Lorem ipsum dolor sit amet, usu rebum errem pericula ea, ei alia quaerendum vix. Ea justo tritani sit, odio ignota quo te. Ei pro veri dolor cotidieque. Ut quas commodo signiferumque mei, has ut quas ullum, cum eius sensibus voluptatibus no."/>

This is usually because whatever theme the developer used came with latin content as the Dummy content of the theme. You may want to ask him to change that. It can hurt your SEO. I truly hope you have access to your hosting and backend of your WP site. I am not trying to speak bad about my competition that is not my style. But just thought you should know.

I'm here for all the guys in the power washing industry! Shoot me an email to info@websitedesignphoenix.com
You should take his advice and let Ty build your next site! Ty take a look at mine sometime. Im all about change. If you see something you can offer to make it better,let me know
 
Sorry to hear about this Mike. Down the road, I would love to earn your business! Here is my site: www.WebsiteDesignPhoenix.com

Btw, Your Contact page has Latin in the page description:
<meta <="" span="">name="description" content="Lorem ipsum dolor sit amet, usu rebum errem pericula ea, ei alia quaerendum vix. Ea justo tritani sit, odio ignota quo te. Ei pro veri dolor cotidieque. Ut quas commodo signiferumque mei, has ut quas ullum, cum eius sensibus voluptatibus no."/>

This is usually because whatever theme the developer used came with latin content as the Dummy content of the theme. You may want to ask him to change that. It can hurt your SEO. I truly hope you have access to your hosting and backend of your WP site. I am not trying to speak bad about my competition that is not my style. But just thought you should know.

I'm here for all the guys in the power washing industry! Shoot me an email to info@websitedesignphoenix.com

Ty- I will be reaching out to you shortly..
 
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My Experience with Osciee Designs​
Im not one to generally complain or post online reviews about a service. I believe in giving people the benefit of the doubt and don’t look to intentionally hurt anybody . Its bad Karma. However, I feel I owe it to my fellow PW contractors to inform them about my experience with Dwayne Deziel & Osciee Designs.

As with all business owners here, client customer service is paramount to being successful. PW Vendors ive dealt with in the past – Paul & Bill @ Powerwash store , Bob at PressureTek and Brian at BCE Cleaning (just to name a few) exemplify the kind of vendors I want to deal with. I also have several local vendors in my area ive dealt with for years who are fantastic. We exchange referrals constantly.

Just some background- I was the very first PW to conduct business with Osciee Designs about a year ago. I had him build me a site and he was extremely accessible and accommodating. I was very happy with the outcome and highly recommended him to other guys in the industry. I provided testimonials of his work on his own website. He was my guy!

Around March of this year I asked him to build me another site-Dunrite Property Services. We had a conversation about me owning the site and he went ahead and got the domain and host. It was my understanding we would square up later regarding giving me access to the site. I trusted this guy. The site was completed around mid April and I paid him whatever was owed and followed up with having him design some door hangars. He sent me a proof which I approved and asked him to finalize a price. This is when I noticed his responses getting longer and slower.

April 18[SUP]th[/SUP] was my last phone conversation with Dwayne. We discussed updates to the site and the Hangar proof approval. I attempted to reach him unsuccessfully the week of April 27[SUP]th[/SUP]. On May 3[SUP]rd[/SUP] I texted him that he was probably busy and to send me the info to the site so I can update it. His response was he had a family emergency and would call me the next day. THAT WAS MY LAST CONTACT.

I gave Dwayne the benefit of the doubt until I found out he was working with other contractors on their stuff. Hmmm. I attempted to contact Dwayne several times over the next few weeks via text, email and VM and didn’t get one response. NADA. My emails and texts were concerning for his well being and always cordial. (I have them all)

I felt like I was being held hostage. I was locked out of my site which actually was totally down for about a 48hr period. Left out in the cold.There were changes and updates I needed to make to my site and I couldn’t make them. He simply refused to respond to me. My contact attempts were non threatening and cordial. His non responses were inconsiderate and disrespectful.

Frustrated, I was on the cusp of initiating legal action when I reached out to a fellow contractor for help who I knew had very recently had a site done by him. After speaking with him he called Dwayne and immediately reached him. WOW. Dwayne told him he would get back to me later that day. Imagine that. Right after that I got an email with the user name and pass word. Just like that. Took him what 2 minutes? Amazing.

This guy knew I was requesting access to my site and simply ignored me. He negatively impacted my business purposely .In my opinion I can only surmise he got paid for my website stuff, didn’t need me anymore and the door hangar wasn’t worth his time.
BTW-I had him create invoices which I paid for and he never delivered.

My Lesson is I should’ve entered into a written agreement and obtained the domain myself. Shame on me. I hope anyone who is working with this guy reads this and is aware. His customer service is no where near some of the other vendors on these boards who are ALWAYS willing to help.

Dwayne- I know you’ve read this because I texted you the link for you to read. I needed to let the PW community know what kind of customer service you provide. If you respond to this it would be the first in along time.

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Mike and for everybody else who reads this. Im not going to turn this into a huge deal but wanted to briefly explain my side. First I apologize Mike that you feel this way. You know up until about a month ago when you called or emailed I responded immediately, probably better than anybody and faster. I had a family emergency out of state, I'm not going into details about but just know it was and still is too fresh for me. For a few days I was out of the picture and when i realized I was going to be out for a little bit longer than I hoped my wife did as much damage control via email and she hired somebody to take over until I could get back and get into things. Honestly did some things slip through the cracks at that time, yes. But I have seen that the guy we hired has emailed you back and forth and gave you the information you needed. Again I should have called and I didnt and that was my fault but I saw things being taken care of and just thought that it was fine. You wrote to him yesterday and your exact words were that getting help "was a breathe of fresh air".

I tried my best to juggle what I had going on and I apologize I couldn't respond as fast as I typically did. It wasn't intentional, I was going through a rough period and I quickly made accommodations to make sure my business was taken care of. I dont blame you for being mad but telling everybody in a community that I have recently gone out of my way to help anyway I can I dont think is fair. Life happens and I feel I handled the situation the best I could with what was going on.
 
Dwayne, I'm truly sorry about whatever your family emergency was. But here's the thing:

Mike and I talk by phone every single day. So I saw the layers coming off this onion from the very beginning.

Dwayne, the rest of what you say just doesn't even come close to washing.
 
Mike and for everybody else who reads this. Im not going to turn this into a huge deal but wanted to briefly explain my side. First I apologize Mike that you feel this way. You know up until about a month ago when you called or emailed I responded immediately, probably better than anybody and faster. I had a family emergency out of state, I'm not going into details about but just know it was and still is too fresh for me. For a few days I was out of the picture and when i realized I was going to be out for a little bit longer than I hoped my wife did as much damage control via email and she hired somebody to take over until I could get back and get into things. Honestly did some things slip through the cracks at that time, yes. But I have seen that the guy we hired has emailed you back and forth and gave you the information you needed. Again I should have called and I didnt and that was my fault but I saw things being taken care of and just thought that it was fine. You wrote to him yesterday and your exact words were that getting help "was a breathe of fresh air".

I tried my best to juggle what I had going on and I apologize I couldn't respond as fast as I typically did. It wasn't intentional, I was going through a rough period and I quickly made accommodations to make sure my business was taken care of. I dont blame you for being mad but telling everybody in a community that I have recently gone out of my way to help anyway I can I dont think is fair. Life happens and I feel I handled the situation the best I could with what was going on.

Im not here to debate with you, i posted what i posted and stand by it.

I find it ironic you apologize to me in public and threaten me in a private email.

maybe if you had responded to my dozen or so communications we wouldn't be here now. A simple text back would've sufficed

Its only Libel if its not true

And yes, Whoever you had contact me did but only after i had a UAMCC BOD member step in on my behalf and it was a "breath of fresh air".

im done talking about this
 
Sounds resolved !!

Lessons learned on Both sides.

Have we had a graphics guy or web not go down in flames?

Seems this is in high demand.

This might not be the same situation here but they just get overloaded. The better they are the more this problem becomes apparent.

No one wants bad feed back on there company.


Sent from my iPhone using Tapatalk
 
All I can say is that I tried to do everything I could to make sure things were taken care of. Like Ron stated I dont like negative feedback and I find it unfortunate that even through all the good and extra services I provided for you at no cost one little slip up does this. The thing is you were whole, I designed door hangers for you for free, your website was done and all that was left was changing the domain ownership. Your negative feedback has now been seen by over 130 people, people that I could provide services for. I'm only responding to defend myself and state that a slower response time did not warrant several postings of negative feedback. I learned my lesson in that I should never have somebody else who works for me write you anybody else an email. I'm sorry my wife and colleague had to write you back while I was out and I did not do it personally.
 
All I can say is that I tried to do everything I could to make sure things were taken care of. Like Ron stated I dont like negative feedback and I find it unfortunate that even through all the good and extra services I provided for you at no cost one little slip up does this. The thing is you were whole, I designed door hangers for you for free, your website was done and all that was left was changing the domain ownership. Your negative feedback has now been seen by over 130 people, people that I could provide services for. I'm only responding to defend myself and state that a slower response time did not warrant several postings of negative feedback. I learned my lesson in that I should never have somebody else who works for me write you anybody else an email. I'm sorry my wife and colleague had to write you back while I was out and I did not do it personally.

You make things sound so simple. You locked me out of my site for several weeks and wouldn't respond to me. Door hangars for free??..we never finalized the pricing and after you went MIA i went else where. Still waiting for invoices i paid you for..

Dwayne my intent is not to hurt you simply to post my experience. You want to talk- call me. It would be your first call in 5+ weeks
 
All I can say is that I tried to do everything I could to make sure things were taken care of. Like Ron stated I dont like negative feedback and I find it unfortunate that even through all the good and extra services I provided for you at no cost one little slip up does this. The thing is you were whole, I designed door hangers for you for free, your website was done and all that was left was changing the domain ownership. Your negative feedback has now been seen by over 130 people, people that I could provide services for. I'm only responding to defend myself and state that a slower response time did not warrant several postings of negative feedback. I learned my lesson in that I should never have somebody else who works for me write you anybody else an email. I'm sorry my wife and colleague had to write you back while I was out and I did not do it personally.

Dwayne, you say you don't like negative feedback, and who does?

Now don't get mad at me, but this is just some serious negative feedback about you that's out there on the web.

http://www.hometownlife.com/article...used-embezzling-from-Innovative-Research-Novi
 
I think Mike got his Point across, if Dwayne Deziel Doesn't want to comment further I believe we all get this.

Things happen, if he is cleaning this stuff up Time will tell. If not time will tell this also.

Thanks Mike for Posting this but its a Dead horse at this point.

Dwayne Deziel if you can prove Mike's a Lair will remove it, if you can't I suggest you start flying straight here because this place weeds out this crap quickly. Its a reason why we are not liked by a ton of people. Lets hope that won't be the case with you.

Dwayne Deziel I would Prove otherwise with Clients Telling us they are happy, people make mistakes we all have. How you fix and take care of damage is what tells me what someones made of.

Giving you a chance to prove otherwise by showing us. after all I look at you attempted to resolve, sending Mike Nasty Grams probably stupid Idea.

I always like to use these situation as when you burn a bridge you never know that bridge you might burn down might be the one your standing on.

This Website has a Lot of Google presence, when your a vendor here an want to participate you should know better by walking on Egg shells.


Here a Funny, I know vendors here who will often give a client more even if they do not deserve it to keep from getting negative feed back.

So how do we all take care of these problems, maybe we talk about this in another thread. Good Topic
 
I think Mike got his Point across, if Dwayne Deziel Doesn't want to comment further I believe we all get this.

Things happen, if he is cleaning this stuff up Time will tell. If not time will tell this also.

Thanks Mike for Posting this but its a Dead horse at this point.

Dwayne Deziel if you can prove Mike's a Lair will remove it, if you can't I suggest you start flying straight here because this place weeds out this crap quickly. Its a reason why we are not liked by a ton of people. Lets hope that won't be the case with you.

Dwayne Deziel I would Prove otherwise with Clients Telling us they are happy, people make mistakes we all have. How you fix and take care of damage is what tells me what someones made of.

Giving you a chance to prove otherwise by showing us. after all I look at you attempted to resolve, sending Mike Nasty Grams probably stupid Idea.

I always like to use these situation as when you burn a bridge you never know that bridge you might burn down might be the one your standing on.

This Website has a Lot of Google presence, when your a vendor here an want to participate you should know better by walking on Egg shells.


Here a Funny, I know vendors here who will often give a client more even if they do not deserve it to keep from getting negative feed back.

So how do we all take care of these problems, maybe we talk about this in another thread. Good Topic

Tried to PM you but box was full. I attached screenshots of my sent box and my co-workers sent box showing that for nearly every day there was an email sent to Mike. Any large gap is probably because at that point the site was done and I gave him the artwork to have the hangers printed. I gave him pricing for Gotprint and maybe it was my fault but I assumed he was getting them printed and that I wasn't supposed to get them printed for him
 

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Tried to PM you but box was full. I attached screenshots of my sent box and my co-workers sent box showing that for nearly every day there was an email sent to Mike. Any large gap is probably because at that point the site was done and I gave him the artwork to have the hangers printed. I gave him pricing for Gotprint and maybe it was my fault but I assumed he was getting them printed and that I wasn't supposed to get them printed for him

Dwayne..really?..Look at the dates of the emails your posting..Your mixing and matching and it doesn't support your cause.

This is getting ridiculous by the minute here..

Some FREE advice- stop posting and maybe this will go away..Your keeping it alive.. Im done with this-we all have learned lessons here

Get some sleep
 
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