Rapid HotClean
New member
Oh, Get Over It! LOL
Best answer for this one, get this too often
- Thread starter randyr5150
- Start date
Oh, Get Over It! LOL
DJ Carroll
Member
How can A National Association Stance Help?
Rapid HotClean
New member
Rance, that was sort of an inside joke in that Mr. Spenser is coming to Portland the first part of February. He called me and asked if we could have lunch. But being a rude Portlander as I am, I told him to stick it. Just kidding. I actually have plans and will be out of town when during his visit. He's a great guy!
Rance
Active member
Understood. Thanks Ted. My apologies to you and Dan.
randyr5150
New member
DJ,
That is really a great way to look at things and something I will definitely take with me going forward. I did see an open door in the email response turning me down and that was when he stated "I don't think" that was an opening I believe to continue some more dialog to retrieve the sale from a competitor. I guess after the long season I just let it go. Btw this is Kim Rousseau, Randy is not much of a computer guy, but I will say new sales techniques should be updated often to sell in an ever changing economy/mentality.
Ron,
As a national campaign we had spoke about your on my list this month for the UAMCC and the goals you spoke of. It is a hard market in FL. to turn around the mentality of using a professional co., that is insured and will offer quality not just a cheap number.
Guy Blackmon
Roundtable Host 2009
Resent email from a Customer.............."I am needing an estimate of the front of the house only from the garage door to the master bedroom."
Our Response..........
"Thank You for your request.
Unfortunately we do not do "Partial" House Washes. I can see that the shade from the trees in your front yard that this has promoted more mold growth at the front of your home, but if your home has not been washed in the last 1-2 years, it's on the back side also, just not as noticeable.
Being a Professional Company that relies on quality service to maintain our reputation & satisfied customers I consider "Partial" washes "Half Tail Work" a term my Father used and taught me never to do.
We can wash the whole home for $***.**.
If this is agreeable let me know and I'll get this on the schedule at your convenience.
Again Thank You For Your Request."
Their Reply................... "Guy. Sounds good. Let's get on your schedule! Can we do this before January 1, 2014."
It just takes a little explanation and to a certain extent education to turn a no sale into a sale.
Just Saying................
Our Response..........
"Thank You for your request.
Unfortunately we do not do "Partial" House Washes. I can see that the shade from the trees in your front yard that this has promoted more mold growth at the front of your home, but if your home has not been washed in the last 1-2 years, it's on the back side also, just not as noticeable.
Being a Professional Company that relies on quality service to maintain our reputation & satisfied customers I consider "Partial" washes "Half Tail Work" a term my Father used and taught me never to do.
We can wash the whole home for $***.**.
If this is agreeable let me know and I'll get this on the schedule at your convenience.
Again Thank You For Your Request."
Their Reply................... "Guy. Sounds good. Let's get on your schedule! Can we do this before January 1, 2014."
It just takes a little explanation and to a certain extent education to turn a no sale into a sale.
Just Saying................
HavertysRoofCleaning
New member
Thats a pretty smooth response Guy. Its all about educating the customer and taking control of the sale.