How do you take calls?

J

Jeremiah

New member
I'm sure this has been discussed before but couldn't find it. I was wondering how everyone answers their business calls.-- Cell phone that you keep on you? Secretary? Wife at home? Answering service? I still work another job so my business line is my cell phone, and that gets hairy sometimes, so I was hoping for alternatives. Also, with an answering service--isn't that just a voice mail, and if so, I wonder how many potential customers don't leave a message? (I'm trying to be as professional as possible so as to shorten the time till I can be full time professional.) Thanks for any suggestions! :withstupid:
 
You can get a live answering service not sure of a good one but google it. I think that would be your best bet. The answering service will answer and take messages when you are not available. Then when you are they patch you through. I do regret not doing this earlier now I have the cell # plastered all over my marketing stuff. A live answer is always better than a machine if you ask me.
 
"Talk to me" Thats how we answer.

I have a secretary that answers, "Thank you for calling Confident Property Services, This is Terry, How may I help you?" No call goes unanswered between 8-5
 
Cell Phone Only. No answering service. If I am on a job that will prevent me from keeping my phone on me, then I forward calls to my wife. If i can't forward to ehr, then I make sure I check the phone every 15-20 minutes and return any missed calls that did not have a voice mail left. I have found that many customers will simply hang up and call the next one on their list if they don't get a live person. Have saved many jobs by calling back missed calls promptly. Ansering Services can be great if you get a good one. I know many people that use them and you would think your talking to a real employee. Again it has to be a good one. Always try to have your phone anwered by a live person.
 
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