I was servicing the Customer and Lost when new management came in!!!!!

Ron Musgraves

Exterior Restoration Specialist
Staff member
After providing service to a location for an extended period, or even just a few weeks, newcomers may not fully grasp your value. It becomes essential to proactively introduce yourself and elucidate your role. This outreach could entail showcasing your services, much like you did when initially securing the job. It's important to note that we offer a service, not a tangible product, and while people might believe they understand what pressure washing entails, most actually do not. Therefore, physically demonstrating your expertise is often the most effective approach. Additionally, when a customer you've served relocates or joins a new group, it's wise to follow them to their new location. This transition presents an excellent sales opportunity, and repeating this process as managers change can often result in a steady influx of new business, as their departure frequently generates increased demand for your services.
 
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