Berry Stains
We are definitely neighbors.about 15 minutes apart. I'm not trying to belittle but are you sure they are berries? At this time of year there are many types of oaks in this area that will leave those stains from the acorns , nuts or what have you. The key is in telling the customer that they need to remove that tree or be proactive when they drop, the same for a berry tree. This happened to me about 5 years ago and it dumbfounded me. I got a tree specialist and made test spots with the different acorns and found that certain types leave stains that look like berry stains.Either way I would also "start" with oxalic acid also.