Customer service,

What’s your customer service?

  • I go back after the service if complete and get a signature that the customer is satisfied

    Votes: 20 19.4%
  • I don’t have time to obtain a signature after every service.

    Votes: 2 1.9%
  • I only get a sign off on the first service only.

    Votes: 2 1.9%
  • I’m a one-man show and I get verbal when I complete service.

    Votes: 30 29.1%
  • I need to think about a better customer service program

    Votes: 10 9.7%
  • I have no issues at this time

    Votes: 0 0.0%
  • I just phone them a make sure everything is ok.

    Votes: 18 17.5%
  • No news is good news

    Votes: 12 11.7%
  • I don't Care.

    Votes: 2 1.9%
  • Please list if you have another method.

    Votes: 7 6.8%

  • Total voters
    103

wetfoot

New member
I Just Get an Invoice Signed and ask if they have any q's, if not its good day, see ya next time! My Sales staff also does follow up calls on every service we performe!!!
 

Ron Musgraves

Exterior Restoration Specialist
Staff member
I Just Get an Invoice Signed and ask if they have any q's, if not its good day, see ya next time! My Sales staff also does follow up calls on every service we performe!!!


I used too, but i would have to hire two people to follow up jobs everyday.

How my service has changed over the years, once thought it was possible to give everyone the same service is not impossible.
 

Jillian Shelton

New member
At Vegas Pressure Wash we are all about customer service. When we are done with a job, someone is almost always there. We let them know we are done and they will come back and ok it. If we clean a place where no one is there. We do a courtesy call the next MORNING. To make sure our customers are satisfied. If for any reason our customer is not satisfied we do everything in our power washing power to satisfy. We also go out Monthly to our customers to talk with them about our service and to make sure that they are happy with us, and we assure them that we appreciate their business.

Vegas Pressure Wash
 
We do a lot of work with the Construction Industry and absolutely have a Site Super or Project Manager sign off as "Work completed in a acceptable manner. No further work required". And signed off per unit when it involves multi-units. In new construction, the cleaning work is typically at the end of the project, and worse... the end of the budget. Sometimes it's "be first... or be too late".
 

Ron Musgraves

Exterior Restoration Specialist
Staff member
We do a lot of work with the Construction Industry and absolutely have a Site Super or Project Manager sign off as "Work completed in a acceptable manner. No further work required". And signed off per unit when it involves multi-units. In new construction, the cleaning work is typically at the end of the project, and worse... the end of the budget. Sometimes it's "be first... or be too late".

Welcome Thomas
 

Entretien SG

New member
Once the job is finished I go around the job site with the customer and verify if he's satisfied with the work done, than I ask for a signature. I call back the customer within 2 weeks to make is sure everything is ok with him!
 

JimFergerson

New member
I hand deliver invoices monthly on commercial accounts. During that time, we discuss job perforance and any "issues" that we might be having. Most often it's just some friendly chat, and we end up just talking about fishing and stuff... about 85% of the time, i get a new lead to another job.

Customer Relations is Great!
 

Ron Musgraves

Exterior Restoration Specialist
Staff member
I hand deliver invoices monthly on commercial accounts. During that time, we discuss job perforance and any "issues" that we might be having. Most often it's just some friendly chat, and we end up just talking about fishing and stuff... about 85% of the time, i get a new lead to another job.

Customer Relations is Great!

Text book


Ron Musgraves text me for
questions 480-522-5227 Pressure Washing Institute.com
 

Ron Musgraves

Exterior Restoration Specialist
Staff member
Once the job is finished I go around the job site with the customer and verify if he's satisfied with the work done, than I ask for a signature. I call back the customer within 2 weeks to make is sure everything is ok with him!

Text Book
 

john neilson

Roundtable Host 2009
For residential I do a walk through and get signatures after the walk through. Ill send a hand written thank you card in 2 weeks offering a coupon for any additional services. I also have a set up for carpet, /Tile and grout.

For my commercial Businesses I will call the next day to see how it went.
When I do restaurants I try to patronize them with a friend for business networking.
I always give a folder before every job and give cleaning tips to maintain the cleaning until my return.( for the small things) but I always say, " if you need further assistance"

They always need further assistance.
 

Doug Rucker

Roundtable Host 2009
I rarely ever meet our customers. 90% of our jobs are sold via text or email...they are rarely home when we do the work. I do follow up w a phone call, text, or email to assure they were happy with our work. Hand written TY cards go out with a business card magnet 3 weeks to a month later.
 

DunRite

New member
Good Stuff- Great responses

I follow up EVERY job with a phone call to the client to make sure everything went well after the tech has collected payment and a signed invoice
 

dgatton

New member
I prefer for commercial to do a drive by the day after and walk around examining my own work, then make contact with customer, especially if I missed something, I apologize for the inconvenience, notify that the quality of work I provided did not meet my companies standards and we will be back and correct the problem at closing time. Usually they are blown away by me pointing it out, they stay customers because of it.
Resi, always walk around with customer
Always on any job before during and afters (anyone who knows me knows I'm a photo freak)
Don't leave until they are 100% satisfied, or ask you to.

www.accountabilitypressurewashing.com
dgatton@accountabilitypressurewashing.com
7133824944
 

clean2be

New member
I do the same for commercial. Return the following day and do a walk around.

For residential, If the customer is home once I'm finished, I ask if they would like to walk around with me so they can check everything out. If the customer isn't home when I'm finished, I do a follow up email.

Either way, I thank them for their business every time...

Mike
 

DunRite

New member
If I went back to every job I did to check on it I would lose have a week.

Yes- was thinking the same thing

I still think a f/u call is best

sometimes they haven't even looked at it yet and if they do after your call and call you they are as not as picky ive found
 
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