I dont agree with that statement.

Ron Musgraves

Exterior Restoration Specialist
Staff member
salesmen_are_born2.jpg


I dont agree with that statement.

I make them all the time. and have become a better one over the years myself.
 
Grease is a different animal. I'm sure you could train anyone to bid flatwork or trailers, especially in Arizona. But ask the same guy to crawl through rat infested ceilings and lay on his back to pry open a greasy access panel that has never been opened while food is being cooked 5 feet below him. You can train him all you want but is he actually going to do it? You wouldn't beleive how many exhaust systems look great at first glance only to find that you have to boldly go to places no man has gone before to find some of the nastiest shit you have ever seen. If you don't beleive me take a look at this:

http://www.bryanexhaust.com/cleaning.html

I think it takes a special kind of person to get in to these kind of areas and actually sell the customer on having it cleaned properly when they have been having their pole greased for years by some guy that charges half your price. These kind of salesmen are born, not made.
 
Matt is right. :cool:
Ron has it wrong :eek:
Grease is a different animal than most things. It has to be tamed or it will eat you alive before you even know what happened.
 
When I click on Ron's link it only gives me half a page and I can't tell what statement he disagrees with.
 
I think the statment is deeper than you are looking.

"Salesmen are born not made"

After the training, knowledge gathering, lunch with the boss, hearing, seeing the boss make the sale, then visualizing themself and then actually selling to some acceptable quota, Are they not born at that point.

You can tell the difference between a born salesmen and a made salesman very easily you will have to remind the made salesman he is a salesman and it is his job to sell.
 
in my younger days i believed that sales men where born. I have learned that people can be trained to be affective sales representives given the Knowledge and practice required to get comfortable.

Teaching Sales is not easy and some people can personality wise be more effective. Sure genes can help we all now that I can play basketball but i was not born 8 ft tall. therefore i can learn the skills but can i compete with MJ? NO

SOme sales people may be born and Other can certainly be made. I used to think I was born but i sure am more affective at 30 yrs old than i was at 18.


I understand that I'm not a grease sales person. I not crawling in any vent. I to large and i might get stuck. so I was born not to sell grease. My genes won't let me.


I see your point on the grease thing maybe you need to be 105 pounds and 4 ft tall. My 11 year old couldnt sell grease.LOL

anyways it was the statement in a general sense. Not about grease.

I'm always looking forward to raising the hairs on Matts neck. LOL
 
Last edited:
I think "true " salesmen are born,I am not talking about order takers or "account representatives"(AKA customer service people)Born meaning that they were born with it inside them to be a natural at it,or for it to be brought out of them by a good sales coach.Some people dont have the intelligence ,balls or drive to be salesmen,I'm talking about a true professional salesmen who is very good at what he does,not a hack bullshit artist who jumps from one sales gig to another because he "thinks " he is a salesmen(no disrespect to anyone here,just about 90% of car salesman you come across,and no disrespect to you either Mikey,I sold cars too,along with a few other things).I think intelligence and a true sincerity to solve the customers problems and of course ambition and perseverence are the main traits of a great salesman,and these traits not everyone is born with.They can be worked on ,but in some people they are unfortuantely not there.I can train a monkey to sell cold drinks on a hot day,but I can't train a monkey to sell quarterly cleanings at the proper price to a chinese restaurant.(The monkey would probably end up on the menu in the pork fried rice)I think the only person I could train to sell that to Mr.Wang is a friggin hypnotist! :)
 
http://www.bcx.net/hypnosis/catalog.html

You are getting very sleepy.....you will have your service monthly.....you will pay what its worth and not try to bargain.

I'm not a salesman, I'm a serviceman. I believe good service and customer service go a lot farther in this line of work than any salesman. You may be able to sell that big account, but if the service isn't reliable and your follow up on customer service doesn't hold up you can kiss that puppy goodbye.
 
You are correct Josh,but if the salesman did not sell that big job the only thing a serviceman will be doing is servicing his own equipment until someone sells the job.Nothing happens until the sale is made,but following up on all the promises you make to the customer is just as,if not more important.Sales is a tough game,the great salesman makes it look easy,as the great in any profession do,and the con artists make the profession look sleazy,I cant stand a sneaky bullshit artist salesman who thinks they are conning everyone with there so called slick lines and fake sincerity.I won't even give them a second breath ,I will blow them off in a heart beat.But a true professional,organized ,sincere salesperson is just as much a craftsman as a fine wood worker or dare I say it ,a quality hood cleaner!
 
Hey Ron, ask one of your trained salesmen how much he would charge to have a guy crawl in and clean this up. There should be a really simple formula right? Just calculate how many feet of ductwork you have and multiply it by your standard per foot price and Bob's your uncle. Don't charge too much or you wont get the sale and the 4 hours you spent on the bid will be for nothing. Make sure you charge enough though or you may be paying your crew more than you make on the job.
 
Last edited:
I won't have any problem coming up with a price.....but then again I was "born" not "made"


PS Don't forget to look in the vertical riser..yup especially on a water wash hood..I know it is hard but there is a way.....you'll have to remind your salesman to do that.
 
Last edited:
I have had people try really hard to convince me that they do not need our services because they have waterwash hoods.
 
Now this is an interesting subject. Most of my life I have been in sales and ending up as a Regional Field Manager with a word wide drug wholesaler. I have trained many and I must admit that if the hiring process is done well, I could train anyone chosen candidate to sell anything. The key is the carrot and if that is tied to output and limited problems. This now becomes a sales tool. He best do it right next time.

I would say that the hardest technical, is the ability to listen to the needs of the customer and build your sales on his needs and ability to make the decision.

Ron gets my vote-each industry thinks that they have the unique issues that only they would know. Sorry guys the Flatworker wins.
 
I agree with you David,but Ron says "anyone''.You differentiate by saying if the Hiring process is done well.It sounds like splitting hairs but" anyone "means taking any unmotivated ,not too bright,not good with people,no fire in their belly shlub,and molding them into a productive professional sales person.I dont think it can be done. If you were not "born" with,or have the desire ,intelligence and inner motivation deep inside you which many people don't.Now by weeding out the dead wood(many of the "anybodys") through the hiring process,and finding a bright,motivated ,good personality person who has never been in sales or who has never been taught the proper way to sell, that person ,with the proper training and desire can be trained to be a productive salesperson.But as we all know,that person is not "anyone".I find this subject interesting also,so please don't take this the wrong way.I have been in sales,and a sales trainer also(automobiles,insurance,restaurant equipment,and have owned a couple of restaurants and small Trucking companies).I have also been a personnel supervisor in charge of human resources and hiring for a major hub for UPS,and have interviewed thousands of people for all diffferent positions.Sometimes people can fool you,and you hire someone who you think is going to be great,and they are all talk,and sometimes you need to put an ass in a seat and give someone a shot who you normally would not hire and they turn out to be a superstar who exceed your wildest expectations of them and have abilities in them that you did not realize they had,and a fire in their belly ,ready to burn if given the proper chance.I have seen this on a few occasions.I just take issue with the term "anybody",because if taken literally,just anybody,I don't think is correct.I have seen some people given great training,patience,motivation and many chances to succeed and be dismal failures,because it really was not in them in the first place to be a salesperson.
 
This is an interesting subject for me as well. David you disappoint me.....taking Ron's side.

15 years ago I would have laughed in your face if you told be I was gonna be a "sales rep" and love my job and be successful.

Go into any bookstore and look in the business/ sales section. It is floor to ceiling with "experts" telling their "sales secrets". Look at their bios...all claim to be sooooo damn successful that they just had to share their knowledge with the rest of us.

Some people just have natural instintive abilities to deal with people well. These are the successful salesman. People buy service from a salesman they like, trust and who understands their needs.

I feel stongly that sales in the service industry differs from selling products/ merchandise like cars, tvs drugs or cleaning supplies etc.

When you buy merchandise of course you want the lowest possible price.
Not so when it comes to buying a "service" like duct cleaning.

A true Jeddi master can turn the restuarant owner away from the "low price" and make him want the "better more expensive service" just by waving his hand....He'll be begging you to take his $$$ LOL.
 
David Saulque said:
... I have trained many and I must admit that if the hiring process is done well, I could train anyone chosen candidate to sell anything.

You are right here, if the hiring process is done well, that is the whole point.

David Saulque said:
I would say that the hardest technical, is the ability to listen to the needs of the customer and build your sales on his needs and ability to make the decision.

You can do that with products and most services but the problem with our industry is that that 90% of the time the customer doesnt know what he wants, or what he wants is not what he SHOULD have done.
 
Hey Ron, ask one of your trained salesmen how much he would charge to have a guy crawl in and clean this up.

We are talking about anyone willing of course. I can't train the un-willing.

If you take any sales class in college they will not side with you for the obvious reasons.

I do think its funny that Chris made this statment.

15 years ago I would have laughed in your face if you told be I was gonna be a "sales rep" and love my job and be successful.

Is that maybe because you were not born? You were made over the years and did become better at the skills you have now? :D

We could go on and on with the semantics about choosing the perfect person. But lets face it if we could all find these born sales people that there natural instincts drive millions of dollars in sales. well? we would all be on the beach or island sipping unbrella drinks.

I train people daily and often the same people over and over. One of my best sales people just forgot a small detail that was causing him trouble this week. He's back on track now and selling the correct way again.









semantics

the study of meanings: a : the historical and psychological study and the classification of changes in the signification of words or forms viewed as factors in linguistic development



I think we all agree,,,,Chris admitted as far as i'm concerned, he was not born. he didnt even see himself doing this. animals born with these features have natural instinct.
 
Its all in how bad you want IT. And how much IT costs.
IT can be many different things to different people.
 
Back
Top