Tony Shelton
BS Detector, Esquire
I'd like to open up a discussion about National Service Companies.
Recently Chris lost a bid to a local PM. Shortly afterwards he got a call from an NSP who told him they got the account and wanted to hire him to do the work.
He told them to take a flying leap.
To me that's like a man screwing your wife, then calling you for help because he can't make her #$%.
Most of these companies know zero about powerwashing.
Unfortunately many of us, myself included, have fallen for the lure of easy accounts. Some of us are still under obligation of a commitment to these companies.
Is it time we took a different stance and started refusing work altogether from these companies?
Wait for a manager signature, call in, log in, wait for a work order, wait for a check.....the list of junk we have to go through for discounted rates is endless.
Why are we working for internet sales companies that know nothing about FREQUENT cleaning, REGULAR scheduling of cleaning, or even how to price our services?
Why are we allowing them to destroy our market?
It was a little more acceptable when they were only doing national accounts like Petsmart, Walmart or other such national retailers. But now, on our backs, they've made enough money to go after local property managers. What's next? Local government contracts? House washes? Why do we keep funding these guys?
Here is a case study from PRSM's own blog showing that retailers are slowly starting to realize the it is much more effective to keep maintenance on a local level. My personal opinion is this information is how we win back our local market.
Case Study 2 – Developing the right vendor service model: Continue with the outsourced team or bring the operation back in-house?
This fashion retailer it was dissatisfied with its third-party, outsourced service provider for maintenance needs across its numerous UK stores:
a. Poor visibility and lack of control.
b. Inflexible agreements.
c. Excessive costs.
As a result, the retailer initiated a program to bring facilities management/administration back “in-house” to:
a. Gain transparency of costs and services.
b. Increase flexibility – using specialists vs. a single vendor.
c. Align suppliers with business goals and needs.
d. Improve rapport with store personnel.
After nine months the retailer reported better relationships between FM operations and store management, appropriate expertise and knowledge levels with its vendors, more accountability across the entire value chain and an estimated 20 percent future costs savings.
Recently Chris lost a bid to a local PM. Shortly afterwards he got a call from an NSP who told him they got the account and wanted to hire him to do the work.
He told them to take a flying leap.
To me that's like a man screwing your wife, then calling you for help because he can't make her #$%.
Most of these companies know zero about powerwashing.
Unfortunately many of us, myself included, have fallen for the lure of easy accounts. Some of us are still under obligation of a commitment to these companies.
Is it time we took a different stance and started refusing work altogether from these companies?
Wait for a manager signature, call in, log in, wait for a work order, wait for a check.....the list of junk we have to go through for discounted rates is endless.
Why are we working for internet sales companies that know nothing about FREQUENT cleaning, REGULAR scheduling of cleaning, or even how to price our services?
Why are we allowing them to destroy our market?
It was a little more acceptable when they were only doing national accounts like Petsmart, Walmart or other such national retailers. But now, on our backs, they've made enough money to go after local property managers. What's next? Local government contracts? House washes? Why do we keep funding these guys?
Here is a case study from PRSM's own blog showing that retailers are slowly starting to realize the it is much more effective to keep maintenance on a local level. My personal opinion is this information is how we win back our local market.
Case Study 2 – Developing the right vendor service model: Continue with the outsourced team or bring the operation back in-house?
This fashion retailer it was dissatisfied with its third-party, outsourced service provider for maintenance needs across its numerous UK stores:
a. Poor visibility and lack of control.
b. Inflexible agreements.
c. Excessive costs.
As a result, the retailer initiated a program to bring facilities management/administration back “in-house” to:
a. Gain transparency of costs and services.
b. Increase flexibility – using specialists vs. a single vendor.
c. Align suppliers with business goals and needs.
d. Improve rapport with store personnel.
After nine months the retailer reported better relationships between FM operations and store management, appropriate expertise and knowledge levels with its vendors, more accountability across the entire value chain and an estimated 20 percent future costs savings.