We have done this property for around 5 years. The owners wanted a decrease in price but no decrease in service.
We decided to honor some additional areas twice a year and some arial windows they have as a complimentary service.
This center takes 41 man hours a month. We maintain pretty decent hourly rate.
They told us today they are going to accept our offer and stay.
We are forutunate in this economy that most of our customers are not pulling out completly but seeing if they can curve some of the overkill.