Cold calling With DJ

Ron Musgraves

Exterior Restoration Specialist
Staff member
"You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied"

When have you called and I didn't answer my phone? Rare , if it happened I was talking with someone and gave you a text ill call back.

I answer the line 24 hour a day because open. Last night a place called at 11 pm and needed us am. We serviced it am.

I have done the dj way long ago thinking my life would be easier. Life only got easier with less customers of better quality.

Truthfully don't have many complaints. Knock on wood!!!

Systems in place when they arise make all the difference.

Customers get run around they fire you!

Commercial is a different animal
 

greg/sd

New member
If we where to send a postcard like that to a pm they would probably drop us the minute they opened it. I learned the lesson long ago every customer no matter how big or small is just as important as the next. Treat the small PM like he handles a multi million dollar portfolio because someday he will and guess who he brings with him.
 

Tony Shelton

BS Detector, Esquire
If we where to send a postcard like that to a pm they would probably drop us the minute they opened it. I learned the lesson long ago every customer no matter how big or small is just as important as the next. Treat the small PM like he handles a multi million dollar portfolio because someday he will and guess who he brings with him.

Now that is information worth gold. And we didn't even have to travel to a seminar to hear it!

Great point!

Sent from my DROID RAZR HD using Tapatalk 2
 

Ron Musgraves

Exterior Restoration Specialist
Staff member
If we where to send a postcard like that to a pm they would probably drop us the minute they opened it. I learned the lesson long ago every customer no matter how big or small is just as important as the next. Treat the small PM like he handles a multi million dollar portfolio because someday he will and guess who he brings with him.

You mean treat the Receptionists nice to, cause one day she might be the BOSS? Or marry HIM
 

Vince Wood

New member
If we where to send a postcard like that to a pm they would probably drop us the minute they opened it. I learned the lesson long ago every customer no matter how big or small is just as important as the next. Treat the small PM like he handles a multi million dollar portfolio because someday he will and guess who he brings with him.

I couldn't have said it better myself Greg +1000
 
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