Do you have any information on letting customers know when something is on backorder, but not telling them, sending them a confirmation that states it is on the order, charging them for it and then letting your loyal customer open up the box looking for the stuff they needed not to find it there?
They have always been that way. Paul made the experience a lot better and helped retain their customer base. But wait, he has his own site now. So no need to put up with them anymore.