Just had a group talk this morning. The 3 biggest problems this month: stained driveways caused by not keeping them wet and failing to rinse the gutters out, rinsing the windows, and leaving bags on the gutters (full of sh mix). Ive paid for every mistake they made thus far. My solution: they can either go back on their own time, I will supply the truck, fuel, and equipment. If they don't do it, I will send another worker who will bill the worker who created the callback. The money source will come only from their privelaged 15% upsell commission fund, I will not deduct it from their regular pay. I spend and supply for all preventatives like plastics, plant wash, gutter canes, helpers, sprinklers, etc. There's absolutely no more excuses accepted.